Operations Coordinator

Overview

Coordinate schedules and boost daily productivity for service technicians.

Key Responsibilities

• work scheduling
• service dispatch
• attendance tracking
• customer service
• process improvement

Tasks

-Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency -Manage the service delivery schedule for a defined geographic region with up to 10 technicians -Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule -Use and promote excellent customer service soft skills -Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience

Requirements

• interpersonal
• geography
• customer-focused
• innovative
• college degree
• 2 years

What You Bring

-Exceptional interpersonal and persuasion skills -Knowledge of (State) geography is a definite plus but not required -Professional, customer-focused approach to completing assignments and representing Encore -Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed -College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred

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Benefits

-Participation in Fidelity 401(K) that includes employer match -Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills -We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set! -Speaking of attire, we offer all employees Encore gear when they join the team -Access to leading edge web-based productivity tools -Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role -Company-paid life insurance policy of $50,000 -Medical, Dental, and Vision benefits through Blue Cross

About Kistler O'Brien Fire Protection

-Offers comprehensive solutions for fire protection, including fire alarm systems, fire sprinklers, fire suppression, and emergency communication systems. -Specializes in protecting properties, assets, and lives across various industries such as commercial, industrial, and residential sectors. -Known for its innovative approach to fire safety, providing tailored solutions to meet client needs. -Has completed high-profile projects in major hospitals and large-scale industrial facilities.

Sector Specialisms