Service Coordinator

Overview

Coordinate service schedules, handle customer calls, and ensure timely maintenance.

Key Responsibilities

• dispatch scheduling
• preventative maintenance
• database management
• work orders
• invoice processing
• material requisition

Tasks

-Provide accurate information to Accounting to ensure one-day billing processing. -Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs. -Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses. -Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations. -Generate and maintain schedules on a daily/weekly/monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule. -Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer. -Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires. -Dispatch appropriate technician(s) based on skill set required for each site or project. -Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed. -Complete service contract cancellation form(s) and submit with back up for processing. -Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes. -Generate and monitor Service department’s internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time. -Material requisition: prepare and process accurate purchase requisitions for purchasing. -Track and/or quote deficiencies. -Coordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.

Requirements

• customer service
• microsoft office
• high school
• positive attitude
• multi-tasking
• decision-making

What You Bring

-Two to five years of experience in customer service. -Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint. -High school diploma or equivalent. -Ability to encourage and motivate people with positive attitude. -Ability to multi-task and remain calm under pressure. -Possess sound decision-making skills and practical judgment priorities. -Strong organizational skills.

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Benefits

-Tuition reimbursement. -Short term and long-term disability. -Competitive salary based on qualifications. -401(k) matching. -Professional career development opportunities. -Medical, dental, and vision plans with options. -Life insurance. -Paid time off plan and holidays.

About Sciens Building Solutions

-Founded from the Latin ‘Sciens’ for ‘knowledgeable and skilled,’ it has built thousands of critical systems nationwide. -Backed by The Carlyle Group and headquartered in San Francisco, it pursues aggressive growth via acquisitions across the U.S. -Known for self‑performing comprehensive Sciens Service Suite installations—from design through maintenance. -Distinctive in combining local company culture with national scale to deliver sophisticated life‑safety solutions. -Integrates clean agent fire suppression along with electrical, security, and communication systems under one roof.

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