Customer Fulfillment Representative

Overview

Entry‑level representative handling customer orders, support, and issue resolution as the first point of contact.

Key Responsibilities

• call queue
• case management
• order entry
• customer updates
• supply coordination
• returns reduction

Tasks

-Manage inbound calls and the phone queue -Manage critical cases with a sense of urgency and ownership -Proactively manage existing customer orders -Prioritise & manage high volume of requests from Customers & Sales Team -Enter customer orders with a focus on quality, accuracy and speed -Keep customers proactivity informed about the status of their orders -Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product -Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results -Meets/exceeds responsiveness expectation to customers & internal assignments -Prevent and reduce, returns, and invoicing issues

Requirements

• business diploma
• google suite
• sap
• salesforce
• problem solving
• time management

What You Bring

-Diploma/certificate preferred in Business, Supply Chain or equivalent experience -Digital mindset: comfortable entering and retrieving data in a variety of software, CRM and ERP platforms -Google Suite expertise -Understanding & employment of proper written, verbal, & meeting etiquette -Knowledge of SAP & Salesforce or other ERP and CRM software -Awareness of Quality Framework initiatives including document management, continuous improvement projects and basic ISO quality management system awareness -Ability to understand specific business objectives, priorities and key processes -0-2 years of customer service/ fulfillment/procurement experience -A motivated self-starter with strong problem-solving skills -This is a hybrid position, requiring a minimum of 3 days in the office -An ability to work in a cross-functional environment with peers & immediate leadership -Understands the role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities -Basic commercial reconciliation -Excellent time management skills & ability to prioritize work from multiple channels -Ability to work Monday - Fridays (8 hour shift), within the working window of 8:00AM-6:30PM, depending on our assigned region -Meets/exceeds responsiveness expectation on internal assignments -Basic presentation skills -Thrives in a fast-paced but fun work environment -Energetic, strong interpersonal, organizational and communication skills

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Benefits

-Ability to work 3 statutory holidays per year in lieu of vacation or paid time off

About Veolia North America

-Focuses on water, waste, and energy management through sustainable solutions. -Serves a wide range of industries, from residential to industrial and infrastructure projects. -Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs. -Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact. -Manages large infrastructure projects, including eco-efficient systems for municipalities and industries. -Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems. -Operates across multiple regions, addressing major environmental challenges.

Sector Specialisms