Guest Service Representative

Overview

Deliver exceptional guest service, handle check‑ins/outs and support hotel operations.

Key Responsibilities

• credit checks
• shift tasks
• guest service
• security management
• cash handling
• room sales

Tasks

-Check the credit of guest accounts daily and follow up if action is required -Complete all tasks described on the relevant shift check list during shift -Provide personalized, friendly service to every guest and associate -Must be responsible for security of guests, fellow employees and hotel assets -Adhere to all standard operating procedures and property specific brand standards -Be responsible for security of guests, fellow employees, and hotel assets -Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests -Keep cash drawer secure and in balance throughout the shift -Communicate with housekeeping department in order to ensure an ample supply of clean rooms -Sell and up-sell rooms to walk-ins and phone reservations -Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. -Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule

Requirements

• pms
• pbx
• fire alarm
• communication
• flexible schedule
• organized

What You Bring

-Able to report to scheduled shifts -Have knowledge of surrounding area -Have knowledge of fire alarm system and evacuation procedures -Must be able to handle and work well under pressure -Must have eyesight enabling vision both near and far -Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds -Have knowledge of fire alarm system and Emergency/evacuation procedures -Must be able to use/lift arms for up to 8 hours -Can perform work for 8 hours and work in a restrictive space/environment. -Have finger dexterity for operating equipment such as computers -Able to work with people from diverse cultures and backgrounds -Have professional telephone & communication skills -Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions -Must speak in a clear, understandable voice, hear at a basic level, and understand English -Have general knowledge of housekeeping, bed making, vacuuming, etc. -Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines -Able to work a flexible schedule -Have patience and understanding for every person encountered -Able to communicate effectively in writing, by telephone and in person. -Is organized, honest, and works well with others

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Benefits

-Optional Health, Wellness and Care benefits -Health Reimbursement Program -Stay Discounts -Paid Time Off -Several Voluntary and Supplemental Insurance Options -Select Paid Holidays and One Personal Floating Holiday -Flexible Spending Account -401(k) and 401(k) matching -Loyalty Incentives and Other Unique Incentive Programs -Employee Assistance Program -Optional Company paid Life Insurance

About Synchronarchitects

-Projects span single-family homes, new multi-family buildings, commercial tenant improvements, custom homes and adaptive reuse. -Deep mastery of San Francisco's complex building codes enabled them to streamline permitting and advocate for clients. -Operate on fixed-fee pricing and manage permitting in-house, reducing red tape and delays. -Founder influenced local legislation to shorten approval timelines and standardize fire department reviews. -Reputation built on repeat clients, creative problem-solving, and bringing unusual or historic spaces back to life.

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