Technical Support Analyst

Overview

Support and troubleshoot Trimble's transportation management and telematics solutions.

Key Responsibilities

• customer support
• bug tracking
• payroll support
• issue resolution

Tasks

-Deliver Excellence: Provide an exceptional customer experience via phone, email, and chat, ensuring high customer satisfaction and meeting defined service level agreements (SLAs). -Collaborate & Document: Work closely with development and testing teams to effectively document, escalate, and track product bugs and high-priority issues to resolution using a CRM. -Support Payroll Systems: Assist customers with inquiries and technical issues related to the payroll functionality within the TruckMate TMS. -Diagnose & Resolve: Perform in-depth troubleshooting and root cause analysis of hardware and software issues across Trimble's Transportation Management System (TMS) and other solutions.

Requirements

• root cause
• crm
• helpdesk
• operating systems
• sql
• jira

What You Bring

-Demonstrated success with root cause analysis and complex system troubleshooting. -Travel Requirement: 0% -Experience working with a CRM casing software. -Proven experience in a technical support, helpdesk, or application support role. -Excellent communication skills (phone, verbal, and written) with a positive, growth-mindset attitude. -Prior experience with multiple operating systems such as Windows, Linux, Android, or iOS. -Experience with and troubleshooting knowledge of SQL, XML, HTML, or scripting. -Experience in the transportation or logistics industry (e.g., knowledge of ELD, HOS). -Experience writing bugs and using Jira. -Strong technical aptitude for diagnosing issues across multiple operating systems, hardware platforms, and integrated enterprise systems.

People Also Searched For

About Trimble Inc.

-Offers integrated solutions across construction, agriculture, and transportation. -Cutting-edge technology streamlines workflows and improves efficiency. -Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics. -Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems. -Played a key role in developing GPS technology and transforming resource management. -Solutions help achieve higher productivity, safety, and sustainability.

Sector Specialisms