Senior Compliance Works Coordinator

Overview

Lead scheduling and support a repairs team, overseeing operations and service improvement.

Key Responsibilities

• scheduling
• contractor coordination
• repair booking
• kpi monitoring
• process auditing
• team coaching

Tasks

You’ll support the Team Leader in managing day-to-day operations, providing coaching, feedback, and input into appraisals. You’ll oversee multiple work streams, schedules, and contractor jobs, ensuring repairs are booked efficiently and in line with our tenant deal and corporate standards. We’re looking for an exceptional Senior Compliance Works Coordinator to join our Compliance Works & Repairs team on a 12-month fixed-term contract. You’ll lead and support a dedicated team of Compliance Coordinators, helping to deliver an outstanding repairs experience for our customers. Senior Compliance Works Coordinator (12-month FTC) – Lead scheduling and support a high-performing repairs team – Location: High Wycombe (hybrid) -Oversee scheduling and contractor coordination across multiple work streams -Ensure repairs are booked efficiently and meet service standards -Help reduce works in progress and improve service responsiveness -Collaborate with front-line teams to promote shared values and outcomes -Monitor performance and support delivery of KPIs -Audit processes and drive continuous improvement -Provide coaching, feedback, and input into appraisals and training -Support the Team Leader in managing daily operations and team performance

Requirements

• coaching
• repairs scheduling
• data reporting
• leadership
• compliance
• resilience

What You Bring

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. This is a fast-paced role that requires resilience, attention to detail, and a strong focus on quality. You’ll collaborate closely with customer services and technicians to drive improvement and deliver a responsive, effective service. -Confidence in coaching and developing team members -Strong understanding of repairs scheduling and service delivery -Experience working in a housing or property services environment -Analytical skills with experience in data reporting -Ability to identify and improve poor staff performance -Excellent organisational skills and ability to manage time effectively under pressure -Advanced verbal and written communication skills -Proven ability to lead, plan resources, set targets, and monitor performance -Familiarity with compliance and contractor management systems

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Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. -30+ qualified Mental Health First Aiders available to support -Funded training, qualifications & apprenticeships -3 paid volunteering days in the local communities -Family-friendly leave: Enhanced maternity, paternity, and adoption leave -Paid professional subscription (one per year) -Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) -Life cover and income protection -Peer-recognition rewards platform -Flexible working – hybrid options, modern offices, free parking & EV charging -Car leasing via salary sacrifice (for permanent colleagues subject to conditions) -Generous pension scheme – up to 9.5% employer contribution via salary sacrifice -25 days holiday, increasing with service, plus Christmas closure and buy options -annual salary: ££33,806 per annum

About Paradigm Housing Group

-Evolved from a small housing provider into a regional powerhouse, born in 1988. -Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services. -Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation. -Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes. -Regulator-rated top tier for governance (G1) and financial viability (V1).

Sector Specialisms

Security Clearance

-may be subject to a basic or enhanced criminal disclosure when a conditional offer is made.