Senior Green Building Associate

Overview

Provide expert technical support on USGBC/GBCI sustainability credentials and services.

Key Responsibilities

• process design
• subject expertise
• sop library
• kpi management
• user testing
• staff training

Tasks

-Design, implement, and refine processes that empower our customers to implement their goals and achieve USGBC’s mission. -Develop technical subject matter expertise, specializing in one or more credentialing, membership, education (CME) categories, processes, or other subject matter expert roles, providing the organization with critical insights into the customer experience and perspective, and building relationships with other experts in the organization and investing in the continuous improvement process for USGBC/GBCI/LEED guidance. -Build upon our team’s library of CME expertise, database of standard operating procedures, Help Center content, public facing policy, library of stock responses and best practices -Contribute to customer service KPIs by meeting and exceeding case resolution targets, first contact resolution, customer satisfaction, and quality goals. -Contribute to special projects as needed, such as user testing, writing articles, developing addenda and policy, training staff.

Requirements

• usgbc
• bachelor’s
• sharepoint
• notion
• salesforce
• microsoft

What You Bring

-Green Business Certification Inc Leaders -Demonstrated professionalism and an ability to handle confidential information with discretion -Ability to operate in a fast-paced environment and quickly adapt to new circumstances or juggle multiple daily tasks . -Minimum 3 years’ experience working in a client-facing role, directly interacting, and communicating with customers in a field related to sustainability education, credentialing, and/or membership outreach. -Recognition in 180+ countries for innovation in green building and business practices -A strong focus on customer experience, customer success, and team orientation, and excellent communication skills -We’re seeking team members who thrive in collaborative environments, are committed to excellence, and want to build lasting partnerships that drive change in the built environment. -Current USGBC or GBCI credential or professional certificate, or a commitment to earn one within the first year of employment. -Bachelor’s degree in a related field of study, such as sustainability, architecture, engineering, landscape design, building management, environmental education, etc. -Experience with SOP and data management platforms, preferably Sharepoint and/or Notion. -Empathetic problem-solving skills. The ability to listen, take in information, evaluate it, develop solutions, and work as a team to track resolutions. -Strong written and communication skills -Familiarity with Salesforce and/or other CRM platforms and willingness to learn new technology applications -Proficiency with Microsoft Suite

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Benefits

-6 weeks paid renewal leave after 7 years of continuous service -Professional development reimbursement -We offer a healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible. You will only be responsible for the $300 individual / $600 family up front deductible for medical services before the employer funded HRA will process payments for your in-network claims -Competitive compensation -Opportunities to grow your career and take ownership of meaningful work -Millions of square feet of certified healthy, efficient, low-carbon space -A chance to make a measurable impact on global sustainability efforts -Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s -401(k) with employer matching

About U.S. Green Building Council

-Developed the LEED rating system, now applied to homes, schools, healthcare, commercial interiors, and existing buildings. -Hosts the annual Greenbuild Conference & Expo, the world’s largest gathering dedicated to sustainable building. -Partners with GBCI to credential professionals and ensure quality in project certification and trainer development. -Typical projects include LEED-certified mixed-use developments, retrofitted schools, energy-efficient offices and green homes. -Unique in its chapter network—77 U.S. chapters and nearly 100 international councils—spreading its impact locally. -Receives accolades like American Architectural Foundation’s Keystone Award and National Building Museum’s Honor Award.

Sector Specialisms

Interview Process

-advance candidates must complete an assessment as part of the interview process.