Community Assistant

Overview

Provide customer service & admin support to residents at a student housing community.

Key Responsibilities

• resident feedback
• emergency response
• documentation
• front desk
• marketing
• leasing

Tasks

-Seek feedback from residents and communicate them with the team. -Respond to after-hour emergency issues as needed. -Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy. -Complete administrative and Front Desk tasks and duties. -Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events. -Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident. -Assist with annual unit turnover and help execute move-in/move-out procedures.

Requirements

• microsoft office
• university student
• teamwork
• problem solving
• customer service
• project management

What You Bring

-Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook. -Prefer for our Community Assistants to live onsite and be currently enrolled at the university. -Be a self-motivated individual and excel at working in a team environment. -Ability to have a positive and innovative approach to problem-solving. -Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members. -Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously. -Possess strong administrative, organization, and communication skills.

People Also Searched For

About Tailwind Group, Inc.

-Its first major project, a $20 million, 456-bedroom College Town development at Minnesota State University, launched the company into multi-state growth. -Headquartered in Mankato, Minnesota, Tailwind expanded post-2015 into major college markets including Iowa City, Columbus, Tuscaloosa and Bloomington. -By 2021, its portfolio boasted over 12,000 student housing bedrooms and included six major assets in tier-one university towns. -In 2022–2024, Tailwind diversified into commercial redevelopment—transforming urban blocks with mixed-use spaces, retail anchors like TJ Maxx and Old Navy, plus new city-block projects. -Typical projects span ground-up student housing towers, acquire-and-rebrand communities, and commercial plazas with restaurants, offices, and retail. -Known for its bold redevelopment of College Street in Iowa City including an 11-story LEED-Gold tower, the firm blends student living with urban commercial vibrancy.

Sector Specialisms

Visa Sponsorship

-this position is not eligible for visa sponsorship at this time.