Toll Enforcement Supervisor

Overview

Supervises daily operations and staff of a toll enforcement customer service team.

Key Responsibilities

• payment processing
• staff supervision
• process improvement
• qa/qc
• reporting
• escalation handling

Tasks

-Ensures that service requirements are protected and accounted for in accordance with set standards. This includes processing payment plan requests, check payments, inbound phone calls and image verification. -Assists with supervising, training, and monitoring the daily activities of all Revenue Enforcement Customer Service staff. -Look for ways to improve effectiveness by implementing new ideas and more efficient approaches. -Performs QA/QC on staff work. -Ensure staff follow department policies and procedures. -Provides required reports and service center activities to TransCore Management. -Handles escalated phone calls and customer issues. -Monitors staff payroll.

Requirements

• microsoft office
• communication
• independent
• supervisory
• adaptability
• analysis

What You Bring

-Regular and predictable attendance is essential. -Ability to work independently with minimal supervision. -Excellent interpersonal and communication skills, including the ability to communicate information and ideas verbally and in writing. -Ability to manage multiple priorities and easily adapt to change. -Proficiency in using Microsoft Office products in a networked environment. -Prior coaching, job training or supervisory experience. -Ability to analyze and interpret information to make independent decisions.

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About Transcore

-Evolved into a global provider of transportation solutions, now deploying express lanes, toll systems, and smart traffic networks. - Expertise spans electronic tolling, intelligent transportation systems, RFID-based access control, and customer service centers. - Has delivered projects like open-road tolling conversions, major express lane installations, and airport access systems. - Standout facts include operating toll customer service centers internationally and integrating vehicle-to-vehicle initiatives.

Sector Specialisms

Visa Sponsorship

-sponsorship not offered for this position.