Private Leakage Administrator

Overview

Administers private leakage cases, managing customer communication, investigations and legal notices.

Key Responsibilities

• leakage management
• cover lifting
• land registry
• case management
• legal notices
• customer communication

Tasks

-Drafting of internal communications around re-charging. -Drafting legal notices (pre-templated), and communicating directly with customers (phone, email, letter). -Working with our customers and third parties to address customer side leakage (supply pipe and plumbing loss) – through the utilization of our statutory powers (Water Industry Act 1991). -Managing a large volume of cases through the internal process. -Lifting heavy inspection covers -Investigating and advising on responsibility for land, property, and pipework through land registry searches and engagement (training provided).

Requirements

• problem solving
• conflict management
• it skills
• welsh language
• customer service
• gcse english

What You Bring

-Problem solving, and the ability to identify more efficient ways of doing things. -Confidence to have challenging conversations with customers and to deal with conflict. -Problem solving to ensure the method of resolution considers both the customer and business interest. -Good IT skills (standard Microsoft type packages). -Accurate logging of information and correspondence within corporate systems -Ability to confidently communicate in Welsh. -Highly organized and self-motivated / driven. -Experience in customer service / management. -Excellent written and verbal communication skills (minimum qualification of GCSE A-C English or Welsh). -Work in all weathers which could include night work.

People Also Searched For

Benefits

-Willingness and ability to travel across our Operational area, with the occasional paid for over-night stay (where cases required).

About Rps

-Delivers innovative solutions across sectors from planning to execution. -Strong expertise in large-scale projects like infrastructure, energy, and environmental consulting. -Notable work includes wind farms, transport infrastructure, and urban development consultancy. -Multidisciplinary approach integrates engineering, design, and environmental expertise. -Committed to sustainable outcomes and addressing complex industry challenges.

Sector Specialisms

Interview Process

-one-stage interview, conducted either in person or via ms teams.

Security Clearance

-drugs and alcohol testing will be undertaken for this role.