Customer Service Representative(Account Management)

Overview

Manage customer accounts, provide service, and drive sales for coil coating products.

Key Responsibilities

• order processing
• quote generation
• customer support
• sales reporting
• shipment tracking
• product knowledge

Tasks

-Assist in sales projects like price increases etc. -Generate new & repeat sales by providing product and technical information in a timely manner -Complete contact activity reports -Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability -Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles -Accurately process customer transactions such as orders, quotes or returns -Conduct ongoing customer needs, analysis, research of customer requirements through first party resources. -Identify trends in customer satisfaction or dissatisfaction -Setup and maintain customer files -Obtain and provide accurate information relating to shipment dates and expected date of delivery -Monitor scheduled shipment dates to ensure timely delivery and expedite as needed -Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction -Increase sales and average order size by means of cross-selling, up-selling, add-on sales -Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint -Determine customer requirements and expectations in order to recommend specific products and solutions -Provide accurate information regarding scheduling and availability of items -Follow company policies and procedures -Present a professional image at all times to customers and vendors

Requirements

• microsoft office
• customer service
• sales
• communication
• teamwork
• organizational

What You Bring

-Manage time effectively, meet personal goals and work effectively with other members of the team -Superb communication and interpersonal skills -Superior customer service & selling skills. -Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software -Detailed oriented & able to work independently -Provide track record of consistently achieving or exceeding goals -Must be able to work in a team-oriented, fast-paced, sales environment -Strong organizational skills with the ability to prioritize & multi-task -Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook -Customer focused with exceptional telephone sales ability

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About Precoat Metals

-A pioneer of coil coating technology with 13 facilities across its footprint. -Enhances both performance and aesthetics of steel and aluminum products. -Serves clients from builders and appliance makers to HVAC firms, container producers, and transportation OEMs. -Projects include heavy-gauge coated steel for warehouses and components for stadiums and transit hubs. -Known for decorative finishes like wood-grain, stone, and weathered effects. -Blends precision engineering with vivid surface design.

Sector Specialisms