Dispute Resolution Specialist

Overview

Resolve customer billing disputes, analyze causes, improve processes.

Key Responsibilities

• reporting
• process improvement
• root cause
• documentation
• compliance
• dispute resolution

Tasks

-Reporting:Generate and analyse reports applicable to the disputes process -Process improvement:Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence -Root cause analysis:Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented -Documentation:Production and refinement of work instructions and processes -Compliance:Ensure all activities comply with company policies and relevant regulations -Dispute resolution:Resolve customer disputes to ensure they can make payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams

Requirements

• detail
• communication
• influencing
• analytical
• collaboration

What You Bring

-Attention to Detail:Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious -Communication:Excellent communication skills -Influencing:Able to influence people positively, for the best benefit of all related parties -Analytical Thinking:Capability to analyse discrepancies identify root causes -Team Collaboration:Ability to work effectively with multiple internal teams

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Benefits

-Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable -Employee Referral Scheme (£1000) -Free Onsite Parking -A Central Benefits Platform offering a wide variety discounts -Company Pension (5% matched) -Free Mortgage Advice -Health & Wellbeing Resources -Cycle to Work Scheme -25 days holiday, plus bank holidays -Life Assurance (4 x Basic Salary) -Bravo scheme: Incentivising high achieving employees

About Chubb Fire & Security Group

-protecting businesses and homes. -protecting businesses and homes. -protecting businesses and homes. -protecting businesses and homes. -protecting businesses and homes.

Sector Specialisms