Planner/Works Programmer, Planner

Overview

Organises repair schedules, allocates tasks, and coordinates between residents and operatives.

Key Responsibilities

• scheduling
• data management
• it support
• job tracking
• reporting
• process improvement

Tasks

-Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time. -Maintain accurate records, data, and documentation for audits and compliance. -Support continuous service improvements by suggesting ways to streamline planning and scheduling. -Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. -Work closely with administrators, supervisors, and contractors to ensure a seamless service. -Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. -Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. -Provide general administrative support to the repairs team when required -Cover for other planners when needed and attend meetings or training sessions as required. -Follow company policies and Health & Safety requirements at all times. -Help prioritise emergency and urgent jobs to minimise disruption for residents. -Assist with reporting and performance monitoring to ensure KPIs and targets are met.

Requirements

• ict tool
• gcse
• it skills
• scheduling
• customer-first
• time management

What You Bring

-Experience scheduling and planning multi-trade repairs using an ICT appointing tool -GCSE (or equivalent) in English & Maths -Strong IT skills with the ability to use job management and scheduling systems -Experience in the above role with similar or the same duties -A customer-first approach with the ability to handle challenging situations -Excellent time management, organisational, and communication skills -Experience working in a fast-paced, pressurised environment -Knowledge of repairs and maintenance processes

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Benefits

-Leading pension scheme -Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment -25 days annual leave plus bank holidays

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-mears does not currently offer visa sponsorship; candidates must have uk work entitlement.

Security Clearance

-roles are subject to relevant background, identity & security checks before employment.