Onsite IT Support Engineer (Early Career)

Overview

Onsite IT support for 300 staff in Scottish offices, fixing hardware, software and network issues.

Key Responsibilities

• onsite support
• ticket resolution
• hardware diagnosis
• software fixes
• network troubleshooting
• project management

Tasks

-Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement. -Liaise with and update users on the progress and resolution of their issues. -Contribute to projects as required relating to new technologies or office requirements. -Manage and deliver of site-related projects, initiatives, and office moves. -Providing onsite support to assigned offices, working with business stakeholders to proactively improve IT systems and support. -Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. -Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies. -Diagnose and fix hardware, software, and network problems for users. -Actively contribute to problem management and knowledge transfer

Requirements

• windows
• it support
• teamviewer
• communication
• teamwork
• driving licence

What You Bring

-Ability to work under pressure and prioritise own workload effectively in the context of conflicting priorities and work on own initiative. -Good attention to detail – identifying small issues that could lead to larger system issues. -Excellent communication and customer service skills. -Experience in service desk or IT support role. -Experience in working independently and as part of a team. -Good knowledge of Windows operating systems. -Prioritise the workload and communicate well with colleagues on agreed deadlines. -Full driving licence. -Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. -A clear, concise and friendly people manner is essential as you will be in person 1st line support.

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Benefits

-Service desk escalation point for assigned offices. -Learning and development opportunities for ongoing professional growth. -Comprehensive and market-competitive benefits. -Collaborative team atmosphere that values the contributions of all employees. -Flexibility and company-wide commitment to work/life balance.

About Rps

-Delivers innovative solutions across sectors from planning to execution. -Strong expertise in large-scale projects like infrastructure, energy, and environmental consulting. -Notable work includes wind farms, transport infrastructure, and urban development consultancy. -Multidisciplinary approach integrates engineering, design, and environmental expertise. -Committed to sustainable outcomes and addressing complex industry challenges.

Sector Specialisms