Workplace Experience Supervisor - Chicago, IL

Overview

Supervises workplace experience team delivering customer service and facilities support.

Key Responsibilities

• vendor management
• contract negotiation
• schedule coordination
• database maintenance
• cost tracking
• safety reporting

Tasks

-Ensure personal and team outcomes have a positive impact on customer objectives. -Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus. -Communicate any / all potential workplace hazards and workplace procedures. -Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. -Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. -Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly. -Respond to customer requests and complaints about the experience services department. -Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan. -Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery. -Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders. -Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. -Report any condition which you feel could result in an accident or injury and / or stop work if required. -Follow all activity policies and procedures, including all HSE related requirements at all times. -May establish new techniques to ensure the team is able to meet its objectives. -Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc. -Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives. -Maintain records of costs incurred by workplace team activities. Review invoices as needed. -Support stop work authority when it is exercised in good faith.

Requirements

• high school
• shift leader
• microsoft office
• communication
• process knowledge
• hse training

What You Bring

-High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred. -Excellent organizational skills with a master-level inquisitive mindset. -Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. -Requires the ability to explain complex concepts or sensitive information. -In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. -Complete at a satisfactory level all required and assigned HSE training.

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms

Visa Sponsorship

-applicants must be authorized to work in the united states without needing visa sponsorship now or in the future.