Service Supervisor

Overview

Lead and mentor service technicians in HVAC, boiler, plumbing, and electrical projects.

Key Responsibilities

• technical support
• ticket review
• quote preparation
• supply management
• cost monitoring
• regulatory compliance

Tasks

-Ensure technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. -Supervise/mentor the work of the service technicians to better develop their technical skills and knowledge. -Coordinate with Service Operations Manager to develop technician training curriculum. -Review service tickets and other field paperwork. Assure time is correctly applied and descriptions of work are accurate and appropriate. Address and resolve any issues with technician. -Provide technical support and guidance to technicians as needed. -Assist in hiring and counseling employees, conducting group meetings and training employees. -Coordinate with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for new maintenance contracts. -Visit other job sites to evaluate technician abilities and performance. Ensure field technicians are satisfactorily representing Brandt’s capabilities and furthering Brandt’s image to external customers. -Manage and direct assigned service technicians. Clearly communicate work responsibilities and accountabilities and ensure adherence to Brandt’s Service policies, procedures, and standards. -Assist with service quotes and estimates to support sales and growth initiatives. -Investigate customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalate problem to next level of management when necessary. -Make periodic visits to sites with maintenance contracts. Ensure customers are satisfied with Brandt’s personnel and performance. -Manage the selection, ordering and delivery of supplies and equipment for technicians on assigned projects. -Assist sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates. -Monitor work performed on maintenance contracts to ensure costs remain at or below the predetermined amount.

Requirements

• ms office
• mechanical
• trade training
• osha-30
• problem solving
• team leadership

What You Bring

-Solid MS Office skills and willingness to learn new software programs -Extensive (10+ years) experience performing service maintenance and repair work within the mechanical industry -High school degree or equivalent and successful completion of a trade/technical training program -Solid understanding of business/industry practices, processes, & standards -Ability to successfully lead a team and motivate workers -OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire) -Travel Requirements: Little to no overnight travel required -Strong organizational and problem-solving skills -Thorough understanding of and respect for safety and OSHA rules & regulations -Strong communication and interpersonal skills

People Also Searched For

Benefits

-Annual bonus program based upon performance, achievement, and company profitability -Wellness benefits -Training/professional development opportunities and company-paid memberships for professional associations and licenses -Medical, dental, and vision insurance (100% paid for employee) -Pre-tax flexible spending plans (health and dependent care) -Term life, AD&D insurance, and voluntary life insurance -Paid holidays, vacation, and personal time -Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Brandt’s partnering General Contractors, Owners, Customers, etc. -401(k) plan with 50% company match (no cap) and immediate 100% vesting -Paid parental leave -Disability income protection insurance

About Southland Industries

-Delivers engineering, construction, service, and energy solutions across complex building lifecycles. -Works on high‑profile projects—from airports and sports arenas to hospitals and advanced technology facilities. -Known for tackling intricate MEP challenges with prefabrication, modular systems, and cutting‑edge controls. -Typical projects include airport baggage systems, elite sports venues, healthcare campuses, and biotech labs. -Stands out for its seamless ‘one‑company’ national model that leverages cross‑country expertise. -Combines bold problem‑solving and craftsmanship to create future‑ready, efficient built environments.

Sector Specialisms

Security Clearance

-employment offers contingent on successful drug tests, background checks, and professional reference checks. -driving-related roles require a successful motor vehicle record (mvr) check.