Community Safety Officer
Magna Housing Ltd
Community‑based housing association managing nearly 9 000 affordable homes across Dorset, Somerset and Devon.
Description
data compilation
case management
legal work
eviction
multi‑agency meetings
referral management
- Compile relevant information and data for other teams, such as complaints or access requests.
- Undertake case management and legal work (including preparing and presenting Injunctions and possession claims; up to and including eviction)
- Attend and contribute to multi-agency meetings and manage referrals and queries from other agencies.
Requirements
case management
driving licence
legal interventions
wellbeing portal
dbs check
problem solving
At Magna our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
This post is subject to a basic level DBS check. (Disclosure and Barring Service)
- Home-based with regular site attendance across Dorset
- Excellent customer care, problem solving, record keeping and communications skills.
- Demonstrated attention to accuracy and detail, with experience utilising case management systems.
- Hold a valid driving licence, access to a vehicle, and be prepared to travel for work-related purposes.
- Experience of using, preparing and instructing on legal and non-legal interventions and multi-agency working.
- Wellbeing Portal and Colleague Voice.
Benefits
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
Magna is delighted to offer an exceptional career opportunity to join our Customer and Community Support team as a dedicated Community Safety Officer. In this role, you will support the Magna Safer Communities Lead to ensure that cases involving anti-social behaviour, domestic abuse, and safeguarding processes are thoroughly investigated and managed according to established protocols. You will become part of a professional team who are passionately committed to delivering an exceptional customer experience, while contributing to our organisational objectives of delivering great homes together!
- Employee assistance & Health Care Cash Plan.
- Rental / Stamp Duty Loan and Credit Union.
- Paid day a year to volunteer.
- Discounts on entertainment, high street shops and grocery shopping.
- 37 hours flexible (Mon-Fri)
- £36,500 per annum plus Benefits.
- Pension matched up to 8%.
- Company sick pay
- Mileage and Agile working
- Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- basic level dbs check required.
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Overview
9,000 Properties
Managed Properties
Operates and maintains nearly 9,000 residential units across Dorset, Somerset, and Devon.
2,000 Homes
Affordable Housing Target
Plans to build up to 2,000 new affordable homes over the next decade in collaboration with local authorities and Home England.
1,400 Units
Sheltered Housing
Oversees 1,400 sheltered housing units offering independent living with support services and emergency systems.
- Serves more than 20,000 residents through rented, shared ownership, sheltered, and extra care schemes.
- Delivers modular, all-electric homes via factory-built modern methods in collaboration with local manufacturer Rollalong, rolling out hundreds of net-zero ready units.
- Typical projects include developments like Royal Manor Place, Webber’s Piece, and St Martin’s House extra-care apartments, integrating energy-efficient design and community spaces.
- Combines large-scale delivery capacity with a local community focus—‘large enough to influence but small enough to care’—and invests heavily in regional, off-site construction.
Culture + Values
- Always safe – We prioritise the physical and mental safety of our colleagues and everyone around us.
- All about customers – We put our customers at the heart of every decision we make and action we take.
- Be kind – We are open, understanding, and respectful with everyone.
- Own it – We take enormous pride in who we are, what we do, and the responsibilities we hold.
- One team – We achieve outstanding results when we come together.
- Be curious – We seek truth and understanding in order to build a better future.
Environment + Sustainability
100% Homes
Decent Homes Standard
All living spaces meet recognized quality and safety criteria for residents.
70%+ Energy Efficiency
Existing and New Homes
Residential properties achieve high energy efficiency ratings, reducing environmental impact.
£1.4m Award
Government Grant
Funds allocated to upgrade older homes with energy-saving measures, cutting costs and emissions.
2,000+ New Homes
Over Ten Years
خطط لبناء 2,000 منازل جديدة على مدى عقد، مع تركيز على المنازل المODULEرية صديقة للبيئة.
- _published first sustainability report in alignment with global standards.
- Committed to achieving net zero emissions by 2050, with interim targets for renewable energy and emission reductions.