Develops a Marketing Plan with their Leasing Manager and Corporate Team.
In conjunction with Maintenance Supervisor, creates turn make ready board, key replacement process, vendor key system and all other turn related processes, such as ordering turn supplies/appliances for the units in a timely manner while remaining in line with the allotted budget. Additionally, oversees vendor negotiation, scheduling and contracting.
Consults with prospective residents to identify requirements and budgets, then matches these needs with available floor plan options. Conducts phone, online, and tour sales with prospective and current residents.
In conjunction with Maintenance Supervisor and Regional Manager, creates and manages property budget. Reports accurate budget numbers/variances on weekly, monthly, and quarterly reports.
Schedule, supervise, and direct daily activities of all on-site team
Assists with turn walks prior to move-ins and after move-outs to determine move-in readiness, as well as any other turn-related duties as needed.
Responsible for fiscal budgetary compliance with the approved operations budget
Performs weekly audit of property website, ILS's, prelease and renewal numbers, internal lease tracker/source, and property system (such as Entrata) to ensure accurate specials/rates are being advertised/charged and accurate numbers are being reported.
Trains the Leasing Team on HRA standards for lead management and follow up in accordance with HRA standards.
Directs and participates in the daily operations of the property. Tours property daily to ensure it is neat, tidy, attractive, and in good repair. Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces.
Maintains positive resident relations through superior service and holds team to same level of service.
Assists Leasing Manager with performing weekly, monthly, and quarterly lease file audits as needed to ensure scheduled billing, concessions, and all applicable paperwork is correct and ready for move-in day for all prospective residents and renewals.
Conducts and/or participates in the creation of a weekly market survey of the property’s competitors. Maintains consistent, thorough knowledge of the market.
Maintains resident database, accounts receivable, and accounts payable. Ensures invoices and credit card receipts are consistently submitted on time, and do not reach "past due" status.
Plan, promote, and implement an effective Resident Retention program
Manages all on-site staff, including but not limited to: hiring, firing, motivating, training, performance development, and performance evaluation. Establishes effective communication with their team.
Requirements
renewals
pricing
negotiations
lease paperwork
property law
fair housing
Knowledgeable in Renewals – Pricing, negotiations, sending offers, and finalizing lease paperwork.
Knowledgeable about state & local laws related to property management and Fair Housing.