Workplace Services Coordinator

Overview

Coordinate executive workspace services, manage tickets, ensure high‑touch hospitality.

Key Responsibilities

• ticket management
• data reporting
• work orders
• sla compliance
• vendor management
• executive spaces

Tasks

-Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies -Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives -Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed -Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio -Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams. -Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.) -Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client -Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations -Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests -Adhere to the appearance policy -Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to client’s operations occur -Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives -Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy -Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations -Assists with third party vendor relationships and service partners to provide maximum service delivery -Provide operational excellence through administrative support as well as work order management -Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic -Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio

Requirements

• microsoft office
• google suite
• 2-3 years
• customer service
• bachelor’s degree
• collaboration

What You Bring

-Proficient in Microsoft Office Suite -Visibly engaged and well known in the workplace; onsite 5 days a week -Ability to work with diverse teams – lead by example; respectful, cooperative, accountable -Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service -Excellent verbal and written communication skills with the ability to communicate professionally -Ability to quickly adapt to new devices, technology, and applications -Excellent organizational skills and process management -2-3 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate -Exceptional customer service skills and professionalism with a passion for hospitality -Ability to work independently – strong prioritization and time management skills -Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees -Proficient in the Google Suite of Office Tools -Ability to problem solve and develop process enhancements -Associates or Bachelor’s degree or equivalent, preferred -Ability to manage multiple priorities and deliver results in a fast-paced environment

People Also Searched For

Benefits

-Onsite five days a week

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms