Customer Service Coordinator

Overview

Provide admin and operational support for customer service, handling orders and enquiries.

Key Responsibilities

• freight booking
• hubspot logging
• process improvement
• order processing
• customer enquiries
• shared inboxes

Tasks

-Book freight, obtain quotations, and prepare export/commercial paperwork. -Identify and contribute to process improvements. -Log and track customer cases in HubSpot and support issue resolution. -Maintain up-to-date records and daily management of shared inboxes. -Respond to customer enquiries by phone and email within agreed service standards. -Coordinate with Purchasing and Distribution to meet delivery requirements. -Raise customer concerns or complaints with the Customer Services Manager. -Support sales managers with customer visits or trade shows when required. -Enter and process all customer orders with 100% accuracy, ensuring correct pricing and documentation.

Requirements

• customer service
• export/import
• english
• microsoft office
• hubspot
• numeracy

What You Bring

At McCue, we’re proud to support some of the world’s leading businesses by delivering outstanding customer service. McCue is seeking a Customer Services Coordinator to join our UK & Central Europe Customer Service Team. This role provides essential administrative and operational support, ensuring orders and enquiries are handled with accuracy and efficiency. The position requires strong attention to detail, organisational skills, and the ability to work effectively across teams and with customers. -2+ years proven customer service experience, preferably in a B2B environment. -Knowledge of export/import processes and shipping documentation (UK–Europe and intra-Europe) is an advantage – training will be provided. -Fluency in English required. German is highly desirable but not essential -Proficiency in Microsoft Office; CRM experience (HubSpot preferred). -Ability to manage workload independently and meet deadlines. -Strong numeracy and attention to detail.

People Also Searched For

Benefits

Hours: 12:00–17:00 Mon–Fri (flexible options available) Salary: £22,000 per year (based on 25 hours/week, part-time) -Flexibility in hours to help balance work and life. -Opportunities to build knowledge in international trade and customer service. -A company with a strong reputation and global reach — you’ll be joining a business where people stick around and grow.

About Mccue Corporation

-Founded with a vision to enhance safety and efficiency in public and industrial spaces. -Renowned for its cutting-edge protective barriers and material handling systems. -Focus on innovative solutions for traffic management, public safety, and infrastructure. -Specializes in designing and manufacturing durable and effective safety products. -Typical projects include safeguarding high-traffic areas, warehouses, and public spaces. -Known for solutions that integrate seamlessly into complex infrastructure systems. -Has worked with numerous industries including transportation, industrial, and utilities. -Standout for providing high-quality, customizable products for demanding environments.

Sector Specialisms