Receptionist

Overview

Front‑desk and admin support for property department, handling calls, visitors and procurement.

Key Responsibilities

• procurement
• supplier management
• compliance records
• maintenance orders
• customer service
• iso accreditation

Tasks

-Booking of meeting rooms. -Dealing with Contractors and Suppliers. -Provide health & safety advice to visitors. -Purchasing - Receiving requisitions, sourcing and selection of products, agreeing prices, placing orders and approving associated invoices. Identification of new suppliers and the setting up of accounts. -Dealing with incoming and outgoing post and parcels. -Arranging surveyor's visits as appropriate. Obtaining quotes for works and equipment purchases. -Answering, screening and forwarding incoming calls. -Greeting visitors, providing refreshments and showing visitors to meeting rooms. -Liaison and administration in respect of Care and Housing enquiries. -Record keeping - Review, maintain and up-dating compliance spread sheets including but not limited to the Gas and Electrical service contractor database. -Placing orders for planned and reactive maintenance works and purchases. To receive and process repair requests from care homes and housing tenants. -Assist in the management of the “Life Cycle” process in respect of obtaining approvals, placing orders and maintaining records. -Provision of secretarial support to Building Surveyors and the department generally, including compiling contract documentation, typing reports and analysing spend. -To develop and maintain close and effective working relationships with colleagues across the organisation. -Liaising with Local authorities and utility providers in respect of new tenancies. -Tenants - Receiving and resolving tenant queries. Liaison with Housing Officer on tenancy issues. -Direct Labour - Monitoring of Direct Labour works orders and material purchases. -Maintaining signing in book and issuing visitor passes. -At all times to provide excellent customer service over the telephone or in person to both internal and external clients and to work to the highest standards. -Participate in the management of the Head Office function through miscellaneous tasks as required. -Assist in the delivery and retention the various ISO accreditations. -Manage stationery room and record stock as required. -Assist in the management of various national procurement agreements including waste collection, building supplies, laundry supplies, Work wear etc.

Requirements

• helpdesk
• microsoft office
• reception
• admin support
• prioritisation
• maintenance software

What You Bring

-Experience in working in a telephone help desk environment -Competence in using Microsoft Word, Excel, PowerPoint and Outlook -The ability to effectively prioritise and manage a busy workload -Technology the ability to operate reception equipment, franking machine and photocopier -Daily use of Microsoft Office package including, word, excel as well as bespoke Maintenance and Finance software and contractor portals. -The ability to provide general office administration support -Previous experience in working within a busy reception

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Benefits

-Retail/Leisure/Holiday and travel discounts -Enrolment to NEST pension -Onsite parking -Employee Ownership Trust -28 days annual leave including bank holidays

About Shaw Healthcare (Group) Ltd

-Began with residential and nursing homes and steadily expanded across England, Wales, and Scotland. -Is majority employee-owned. -Specializes in dementia, mental health, and acquired-brain-injury care, alongside traditional elderly nursing and extra-care apartments. -Uniquely integrates design-build-operate consultancy, managing facilities from initial tender through to ongoing care delivery.

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