Field Services Coordinator

Overview

Schedule and dispatch field service techs, ensuring timely work and customer satisfaction.

Key Responsibilities

• dispatching
• scheduling
• documentation
• tech support
• customer communication
• customer satisfaction

Tasks

-Customer Satisfaction: Monitor on-site work to ensure customer satisfaction, addressing any concerns or issues that may arise during or after the job is completed. -Field Technician Support: Provide guidance and support to field technicians during on-site work, addressing any issues that arise and ensuring they have the necessary tools and information. -Documentation: Maintain accurate records of service calls, job completion, and technician reports, using company software to track the progress of field services. -Dispatching: Dispatch field service technicians to customer sites, ensuring the right personnel with the appropriate skills are sent to address specific technical requirements. -Scheduling and Coordination: Coordinate the schedules of field service teams to ensure jobs are completed on time, managing the allocation of resources and personnel to meet project deadlines and customer needs. -Customer Communication: Serve as the main point of contact for customers regarding field service activities, providing clear and timely communication about schedules, job status, and expectations.

Requirements

• customer focus
• associate degree
• microsoft office
• field service
• problem solving
• teamwork

What You Bring

Location: Roanoke, VA, must be willing to relocate to Roanoke, VA Virginia Transformer is seeking a highly organized and detail-oriented Field Services Coordinator to join our team. The Field Services Coordinator will be responsible for overseeing the coordination and scheduling of field service teams, dispatching technicians to job sites, and ensuring that customer expectations are met with high-quality service. This position plays a key role in maintaining customer satisfaction by ensuring the timely and effective execution of on-site services. -Customer Focus: A strong commitment to ensuring customer satisfaction and the ability to resolve issues diplomatically. -Education: Associate degree in a technical field or related area is preferred. -Excellent verbal and written communication skills to interact with clients, technicians, and management effectively. -Ability to remain calm under pressure and solve problems quickly as they arise on-site or with scheduling. -Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment. -Experience: Prior experience in field service coordination, dispatch, or technical services, ideally within the transformer or electrical industry. -Interpersonal Skills: Ability to work well with a team and collaborate with different departments to ensure smooth operation of field services. -Strong computer skills, particularly in Microsoft Office Suite (Word, Excel, Outlook).

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Benefits

At Virginia Transformer, you’ll be part of a team that is dedicated to providing high-quality products and services in the power transformer industry. We offer competitive salaries, opportunities for growth, and the chance to work with leading-edge technology in a dynamic and supportive environment.

About Virginia Transformer Corp

-Supplies custom transformers to major data centers in Arizona, Ohio, Texas, and South Carolina, emphasizing expertise in mission-critical power infrastructure. -Service portfolio includes liquid-filled, dry-type, rectifier, autotransformers, and pad-mount units, plus field services like testing, repairs, and automated diagnostics. -Financial trajectory shows steady expansion, driven by substantial data-center contracts and strategic plant investments.

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