Resource Coordinator

Description

• Update job schedule due to customer changes, emergency work, and schedule changes
• Tracking of associated Service and Labor for scheduled projects as needed to include invoicing and billing.
• Participation in backlog meeting reviews
• Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
• Review Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were received
• Provide coordination and single point of contact to customers in the areas of maintenance, repair, training, and modification of power management, control, and mission critical systems.
• Provide detailed and timely tracking and coordination from initial request to scheduling, preparation, performance, close-out, and invoicing of customer-requested maintenance and service issues.
• Complete work order requirements and update when orders can be invoiced
• Schedule warranty, emergency, and productive jobs
• Successfully complete and maintain compliance with the company’s safety program.
• Provide comprehensive scheduling of resources for implementation of Power Management and mission critical monitoring and control systems including Foreseer, Bright Layer, and next generation Power Monitoring platforms.
• Handles administrative tasks of District Operations Center - shipping and receiving, ordering test equipment or materials needed of job sites
• Obtain necessary test equipment and materials based on job requirements
• Responsible for appropriate resource planning of field service employees within Salesforce
• Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
• Provide clear project details and customer expectations on work to be performed

Requirements

• Advanced understanding of the company’s and competitor’s automation and power management systems and services.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
• Bachelor’s degree in a technical discipline (Electrical/Computer Engineering, Computer Science)
• Knowledge of parts, part masters, bill of materials.
• Possess and maintain and active and unrestricted driver's license
• 3+ years of experience with customer service, scheduling, planning, creating a MOP (Method of Procedure) for customer work expectations, or project coordination in a manufacturing or service environment.
• Professional Management Certification
• Knowledge of troubleshooting, test and repair techniques.
• No relocation will be offered for this role. Candidate must reside within the Central or Mountain time zone in order to be considered. Active duty military candidates are exempt from this requirement.
• Working knowledge of billing and invoicing practices for service.
• Experience with HMI (Human Machine Interface) software and power monitoring software packages.
• Minimum of 3 years of experience working with Power Management, Power Control, Mission Critical, SCADA, or Building Management systems.
• Computer literacy. Working knowledge of all software packages relevant to successful performance of tasks.
• Demonstrated capability in effectively managing multiple projects with various goals, deadlines, and budget constraints.
• Knowledge and practice of safety precautions related to working with automation and power management systems.
• Strong communication with sales engineers, Sales, and customers
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• High school diploma OR GED
• Knowledge of Eaton Power Monitoring software (Foreseer, Bright Layer and Eaton Hyperscale Digital Solutions)
• Demonstrated ability in verbal and written communication skills. Ability to communicate technical information to non-technical personnel, educating customers, and presenting information to internal and external customers.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance