Customer Service Officer

Overview

Customer Service Officer handling sales, enquiries, quotes, and stock support.

Key Responsibilities

• quote management
• customer experience
• relationship management
• service delivery
• stock control
• sales conversion

Tasks

-interact with our customers over the phone and email managing quotes and queries -continuously look at new ways of improving the customer experience -nurture and grow business relationships with customers -Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. -assist with stock control and presentation of the retail space -follow-up on quotations and inquiries converting these into sales opportunities

Requirements

• microsoft office
• customer service
• problem solving
• detail-oriented
• communication
• multitasking

What You Bring

-high attention to detail and ability to complete multiple tasks simultaneously -confidence to resolve issues effectively and efficiently -basic knowledge with Microsoft office and a willingness to undergo relevant training -experience working in a customer service/sales environment -Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. -excellent communication and interpersonal skills

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Benefits

-Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.

About Bluescope

-Delivers innovative steel solutions across various industries. -From infrastructure to energy, its legacy has shaped industries worldwide. -Offers a diverse range of products and services for building, roofing, and steel applications. -A key player in energy, infrastructure, and transportation sectors. -Committed to research and development for top-quality products. -Steel products are integral to iconic global infrastructure projects.

Sector Specialisms