Customer Analyst - Intermediate

Overview

Analyzes field operation data to improve meter reading, collections, and reporting.

Key Responsibilities

• data analysis
• dashboard reporting
• metric tracking
• process recommendations
• field coordination
• regulatory reporting

Tasks

-Influence cross-functional teams and make decisions impacting short-term timelines. -Monitor performance of meter change activities, including scheduling efficiency and completion timelines. -Collaborate with leadership to align methods with project goals. -Independently plan and execute tasks supporting non-routine activities and projects. -Select appropriate methods and techniques for analysis. -Create visual dashboards and reports to communicate performance trends and opportunities. -Provide ad hoc analysis and respond to data requests from internal stakeholders. -Investigate and resolve data-related issues or escalated field concerns. -Lead meetings, present findings, and interpret data. -May coordinate activities of other personnel and report to Managers/Directors. -Track and evaluate field collections data, including success rates and customer engagement outcomes. -Analyze and report on metrics related to meter reading accuracy, completion rates, and exception handling. -Apply professional concepts to resolve complex issues creatively. -Collaborate with field teams to ensure data accuracy and alignment with operational goals. -Support regulatory compliance by maintaining and reporting on mandated service levels. -Make operational and process recommendations based on data and analytics as needed.

Requirements

• excel
• bi platforms
• data visualization
• microsoft office
• bachelor’s
• analytical

What You Bring

-Familiarity with field operations, utility services, or customer service environments. -Proficiency in data visualization tools and Excel; experience with BI platforms is a plus. -Ability to work independently and collaboratively across teams. -Equivalent work experience may be considered in lieu of degree -Demonstrated familiarity and comfortability with Microsoft Office applications -Excellent communication skills for presenting findings and influencing decisions. -Bachelor’s Degree with a minimum of 2 years of related experience -Strong analytical skills with experience in data interpretation and reporting.

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Benefits

-Short-term and Long-term Disability Insurance -Comprehensive Health, Dental, and Vision Insurance -Flexible vacation, Paid Time Off, and Sick Leave package -401(k), with generous company match

About South Jersey Industries

-Through subsidiaries, services are provided across a broad region, focusing on natural gas, electricity, and clean energy solutions. -With decades of experience, a leadership role in energy infrastructure development and customer service is maintained. -Large-scale projects include energy distribution systems, renewable energy installations, and utility infrastructure upgrades. -A strong commitment to community and sustainability initiatives has shaped long-standing industry contributions. -Notable for embracing innovative technology, operations span both traditional and renewable energy sectors. -Service offerings have expanded, contributing to regional economic growth and energy reliability.

Sector Specialisms

Visa Sponsorship

-only candidates authorized to work in the united states without visa sponsorship will be considered.