Field Service Engineer - Earthmoving

Overview

Repair and maintain earthmoving machinery at customer sites for Liebherr GB.

Key Responsibilities

• safety compliance
• machinery repair
• fault diagnosis
• warranty handling
• customer liaison
• documentation

Tasks

-Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems. -Escalates the appropriate action in relation to broken or damaged company equipment. -Carry out, servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot. -Coordinates with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs. -Undertake all work strictly in compliance with manufacturer guidelines and recommendations. -Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling. -Ensure all service information is read, understood and filed. -Diagnose specific fault issues and action appropriately. -Develops an effective working relationship with the support team at the depot and can support others where required. -Works with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer. -Develops outstanding rapport and relationships with all customers. -Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.

Requirements

• documentation
• experience
• nvq level3
• driving licence
• initiative

What You Bring

-Correctly file all service manuals and that they are consistently updated. -Able to demonstrate previous experience in a similar role and / or industry -Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent -Full clean driving license -Ability to use own initiative

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Benefits

We are united by a passion for technology and the determination to achieve great things for our customers. At the same time, every individual employee has the opportunity to apply this philosophy in the wide variety of tasks they perform every day at work. -Comprehensive benefits and employer paid premiums from day one -Competitive wages -Paid annual leave -Development opportunities through OEM training

About Liebherr Great Britain

-Founded as the UK and Ireland arm of the Liebherr Group, the company brings Swiss‑German engineering excellence to local markets. -It operates as the exclusive sales and service centre for Liebherr’s cranes, earthmoving machines and heavy equipment across the region. -The business supports major infrastructure and construction projects, deploying mobile, crawler, maritime and tower cranes. -Typical assignments range from harbour crane installations and foundation machine operations to large‑scale earthmoving on civil engineering sites. -Deep technical expertise is offered via workshop engineers, field service technicians and specialist training programmes. -Backed by the global Liebherr Group, the UK branch leverages a vast product portfolio spanning heavy‑duty machinery to refrigeration units. -Unusual fact: its engineers train on the latest technologies in both UK facilities and at Liebherr centres in Germany.

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