Loan Closer

Description

The Closer has two primary responsibilities; to orchestrate a smooth closing on new loans & deliver excellent post-closing customer service. They are expected to zero-in on a closing date and ensure that all necessary parties are consistently updated throughout the loan application process. Post-closing, they assist their Renovo POD in ensuring the client’s insurance is up to date, extensions are received, and modifications get signed in a timely manner. The Closer is empowered to ensure the client has an amazing experience, with the goal in mind that the client can’t imagine a world without Renovo. This position is eligible for overtime.

• Follow-up on upcoming insurance expirations and get policies updated
• Prepare Loan Closing Package 48 hours in advance of closing
• Ensure all approved modifications and extensions are signed timely and appropriately
• Consistently update all parties involved in the transaction (client, attorneys, agents, title company, etc.)
• Order appraisals, order title, & coordinate with insurance agent to bind insurance
• Examine waived/marked up title per Renovo’s legal counsel instructions
• Vendor Contact Entry: Ensure a minimum of 70% of affiliated vendor contacts are entered into the NPS Object for Purchase transactions
• You are able to coordinate approximately 20 - 25 loan closings a month
• Successfully deliver on a smooth closing experience for our borrower and the team
• Authorize Funding for the Transaction
• Review and approve entity documentation
• Proactively reach out to clients and vendors who have no responded to our automatic NPS surveys
• Review Loan Closing package to ensure it is signed correctly by all parties

Requirements

• NPS Score: 80+ & Response rate of 60%
• Accuracy: The Closer is vigilant in the accuracy of all items they touch (ex. Pre-Close checklist and Client Communication).
• Proactiveness: The Closer proactively addresses all functions of their closing and post-closing responsibilities.

Benefits

Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.

• Great Attitude: You always come into work with a positive attitude and a “I will find a way to get it done” mentality
• Post-Closing Compliance – 0 Force Placed Insurance or Maturity Defaults at the end of the month

Training + Development

Interview process

Visa Sponsorship

Security clearance