Front Desk Attendant

Overview

Handles guest check-in/out, reservations, upselling and ensures high satisfaction.

Key Responsibilities

• revenue management
• guest service
• check‑in/out
• reservation processing
• cash handling
• upselling

Tasks

-Follows proper selling techniques and ensures strategies are utilized to maximize room revenues -Anticipates and responds to guests in a friendly and positive manner -Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations -Attends all required department and hotel meetings -Adheres to company general work rules, department procedures and company policies -Process check-ins and check-outs, verify billing, create reservations, and process special requests -Monitors room availability, follows restrictions, and all booking policies and procedures -Responsible for providing the highest level of service -Produces required volume of work by planning, organizing and prioritizing work duties -Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste -Follows all company procedures for guest/associate incidents -Follows company procedures when handling cash and processing financial transactions -Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary -Drives sales and maximizes revenue by up-selling rooms and amenities -Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services

Requirements

• guest service
• detail oriented
• customer focus
• verbal communication
• emergency procedures
• physical stamina

What You Bring

-Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment -1+ years prior guest service experience required preferably in a hospitality setting -Knowledgeable of hotel emergency procedures -Understands and follows the company guest service recovery program -Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods -Excellent verbal communication skills needed -Maintains predictable and reliable attendance -Ability to lift, push and pull up to 25 pounds on an occasional basis

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About Csm Corporation

-It designs, renovates and manages commercial, retail, multi-family and lodging properties. -Its portfolio spans millions of square feet—covering hotels, apartment communities, offices and retail spaces. -Typical projects include development of hotels under Marriott, Hilton and Hyatt brands, mixed‑use complexes and residential communities. -It combines entrepreneurial roots with an award‑winning track record in design, development and customer service. -CSM’s leadership team comprises experts in engineering, revenue management, lodging operations and sales. -Standing out for its integrated approach, the firm handles acquisition, development, leasing and long‑term asset management under one roof.

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