Client Service Leader

Overview

Lead growth and deliver natural gas projects, managing sales and technical teams.

Key Responsibilities

• technical mentoring
• team leadership
• project management
• risk management
• business development
• proposal scoping

Tasks

-Provide technical mentoring and coaching to teammates. -Lead multidisciplinary teams (engineering, CAD/GIS, scientists) to produce technically sound work products and excellent client service. -Support positive cash flow via accurate invoicing, budget tracking, and collaboration on collections as needed. -Source and qualify leads; maintain a healthy opportunity pipeline using ARM’s CRM; keep account plans, contacts, and activity notes current. -Build and execute a regional growth and diversification plan (accounts, services, geographies) with targets and revenue goals aligned to Practice Area and company objectives. -Meet or exceed annual sales and revenue targets; regularly forecast and report progress. -Proactively generate new business and expand existing client relationships within assigned markets, practices, and geographies. -Anticipate and mitigate project risks; maintain complex schedules; coordinate subcontractors; drive on-time, on-budget delivery. -Manage and coordinate multiple projects; ensure scope, schedule, budget, and quality objectives are met. -Collaborate with Marketing to develop pursuit strategies, statements of qualifications, and collateral. -Own the sales lifecycle for key pursuits: prospecting, needs discovery, strategy, scoping, teaming, proposal/fee development, and closing. -Liaise with the VP, Growth & Strategy; PALs; and SGLs to coordinate go-to-market efforts and cross-selling. -Ensure proposals are properly scoped, competitively priced, and include appropriate risk protections and operating terms. -Provide hands-on technical contributions and reviews (designs, permit applications, studies, reports)

Requirements

• master’s
• pe licensure
• autocad
• arcgis
• natural gas
• high eq

What You Bring

-Master’s degree in Engineering, Engineering Management, Geology or related field. -Professional Engineer (PE) and/or Professional Geology (PG) licensure in PA or ability to obtain (additional state licensure a plus). -10+ years of experience in the natural gas and energy development industry including, but not limited to, site surface and subsurface investigation, design, permitting, construction oversight, operations support, compliance, permit closure, and environmental response project management. -Strong technical knowledge in natural gas infrastructure (e.g., intakes, gas and water pipelines, transfer and metering stations, water storage, mixing, and treatment facilities) and relevant codes/standards. -Bachelor’s degree in an applicable Engineering or Geology discipline (Civil, Environmental, Geotechnical, etc.). -High EQ and strong interpersonal, presentation, and relationship-building skills; comfortable engaging executives and field personnel alike. -Reasonably proficient in AutoCAD Civil 3D, ARC-GIS, and other industry-specific software. -Established network of clients/partners in the Energy sector and a track record of account growth. -Demonstrated success driving the sales lifecycle (prospecting through award) and growing client accounts. -Proficient with MS Office; familiarity with CRM usage for target management. -Experience managing vendor and client payment terms to achieve positive cash flow by reviewing project billings, budget management, and assisting with payment collection. -Ability to travel for client meetings, conferences, and project/site activities. -Working knowledge of local, state (e.g., PA/OH/WV), and federal environmental/regulatory frameworks and permitting pathways. -Proven ability to lead teams on multiple concurrent projects with minimal supervision; excellent planning and organizational skills. -Experience setting annual sales/revenue targets and reporting target/forecast metrics.

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About Arm Group

-Prominent player in engineering and project management across complex infrastructure, energy, and utilities projects. -Experienced professionals combine technical expertise and strategic insight to ensure project success. -Client-centered approach to project management, delivering cost-effective results. -Strong international presence with impactful projects in communities and economies.

Sector Specialisms