Onsite Concierge

Overview

Customer service concierge handling guest relations, packages, and admin tasks.

Key Responsibilities

• guest reception
• customer service
• reservation management
• administrative support
• facility operations

Tasks

-Welcomes guests/new customers to the facility. -Creates a positive guest experience by attending to needs and answering questions. -Create reservations for residents to use building amenities. -Performs various administrative/managerial tasks in support of the facility's mission.

Requirements

• microsoft office
• high school
• 1-3 years
• customer service
• team player
• time management

What You Bring

-Self-motivated, proactive, detail-oriented, and a team player. -Time management and time-critical prioritization skills. -Frequent social interaction -Professional customer service skills. -Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) At a proficient level. -Non-typical office environment (frequent standing, walking, talking, etc.), both inside activities -1 – 3 years of directly related or closely related experience -Professional communication skills (phone, interpersonal, written, verbal, etc.). -High school diploma or ged required

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Benefits

-Overtime may be required (on-call, weekends, 24hr emergency, etc.)

About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

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