Territory Customer Support Manager

John Deere

Manufacturer of agricultural, construction, and forestry machinery, offering innovative solutions.

Drive customer experience, support parts/service sales, and dealer readiness.

11 days ago ago

$92,400 - $138,600

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Portland, OR

Field

Company Size

75,000 Employees

Service Specialisms

Agriculture

Construction

Forestry

Residential, Golf, and Turf

Powertrain Solutions

John Deere Financial

Sector Specialisms

Agricultural

Construction

Forestry

Compact Construction

Roadbuilding

Residential

Commercial

Golf and Sports Turf Care

Role

Description

issue triaging

dealer performance

data tools

support solutions

dealer readiness

warranty policies

Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes
Builds dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes
Drive dealer readiness for new product launches and enforces administration of warranty policies

Requirements

microsoft office

bachelor’s degree

john deere

negotiation

customer service

industry experience

2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge
Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)
2 or more years practical experience with John Deere machinery and equipment
Ability to build strong working relationships within a dealer/OEM structure
Bachelor’s degree in education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent related work
2 or more years of customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service
Prior experience working in the construction or agriculture industry
Ability and willingness to travel domestically, up to 75%
2 or more years of factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction
2 or more years of experience with Negotiation and Conflict Resolution processes

Benefits

Employee Assistance Programs
Tuition assistance
Savings & Retirement benefits (401K and Defined Contribution)
Charitable contribution match
Flexible work arrangements
Adoption assistance
Healthcare benefits with a generous company contribution in the Health Savings Account
Highly competitive base pay and performance bonuses
Employee Purchase Plan & numerous discount programs for personal use
Fitness subsidies and on-site gyms at specific Deere locations

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship is not available for this position

Security clearance

Information not given or found

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Company

Overview

183 Years

Years of Innovation

years of pioneering machinery and technology solutions for agriculture, construction, and forestry.

With a legacy of innovation, John Deere pioneered the development of the self-scouring steel plow, revolutionizing farming.
Today, it continues to lead in machinery, technology, and services, helping farmers, builders, and forestry workers optimize their work.
John Deere's financial growth has been fueled by consistent investments in research, expanding its product line with cutting-edge technologies.
Key products include tractors, combines, harvesters, excavators, and loaders, all designed to maximize efficiency in their respective industries.
The company focuses on sustainable agriculture and advancing technology with GPS systems and precision agriculture tools.
John Deere’s global footprint spans across several continents, with a focus on local solutions that cater to regional agricultural and construction needs.
Noteworthy for its vast product range, John Deere integrates smart technology in machinery, such as automated driving and machine learning capabilities.
In the construction sector, John Deere has earned a reputation for durable, high-performance equipment capable of handling the toughest jobs.
Its commitment to providing high-quality, reliable machinery has made John Deere a household name in both urban and rural settings worldwide.