Lead Massage Therapist

Overview

Lead massage therapist overseeing treatments, team, and guest experience

Key Responsibilities

• consultations
• room preparation
• service logging
• massage modalities
• retail recommendations
• hygiene standards

Tasks

-Conduct thorough consultations to understand guest needs, preferences, and contraindications, tailoring each treatment for optimal comfort and results. -Uphold strict hygiene, sanitation, and safety standards in all treatment rooms and work areas. -Maintain complete knowledge of all spa offerings, treatment protocols, product lines, and wellness philosophies of the property. -Educate guests on aftercare, homecare recommendations, and wellness practices to enhance treatment benefits. -Prepare treatment rooms before each service to ensure an immaculate, welcoming, and fully stocked environment. -Accurately track treatment times, guest preferences, and service notes in accordance with spa procedures. -Participate in ongoing training, product knowledge sessions, and skill development to maintain luxury-level performance. -Provide a wide range of massage modalities including Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies according to training and spa standards. -Support colleagues when needed, fostering a positive, professional, and respectful team environment. -Maintain comprehensive knowledge of skincare, body care, and aromatherapy products used in treatments. -Recommend appropriate retail products and enhancements based on guest needs, contributing to overall spa revenue. -Communicate effectively with spa leadership, reception, and fellow therapists to ensure seamless daily operations and guest flow.

Requirements

• massage license
• 1-2 years
• luxury spa
• massage modalities
• guest service
• discretion

What You Bring

-Minimum of 1–2 years of experience in a luxury spa, wellness retreat, or high-end hospitality environment preferred. -Ability to work a flexible schedule including weekends, holidays, and evenings. -Impeccable grooming and elegant presentation. -Exceptional communication, professionalism, and guest-service skills. -Deliver consistent, five-star service with warm, intuitive hospitality and a strong focus on guest wellbeing and satisfaction. -Valid California or San Francisco massage therapy license and compliance with all regulatory requirements. -Proficiency in multiple massage modalities; additional certifications (lymphatic drainage, reflexology, cupping, Thai massage, etc.) are a plus. -Consistent, detail-oriented, and able to deliver elevated service under luxury brand standards. -Discretion, emotional intelligence, and the ability to read guest cues. -Calm, centered demeanor and genuine passion for wellness.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms