Facilities Management Assistant

Description

• Manage the local access control and ID Badge systems in accordance with FM Policy and procedures.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Working on the main reception desk dealing with general needs tenants and any queries that arise.
• Maintain Facilities Management records as required, including health and safety documentation, first aiders, fire marshals etc. to ensure the retention of accurate data, and compliance with associated regulations and Policies.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements
• Open and process all incoming and redirected post.
• Contribute to the continuous improvement of processes and procedures.
• Deal with internal and external staff and contractors that require property keys and access.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Provide clear, supportive and accurate advice to colleagues in relation to Facilities Management procedures, escalating issues and complaints as appropriate to ensure effective resolution.
• Carry out the full range of administrative duties to support the Contract and Facilities Officer in relation to the management of all contracted services, including specialist contracts.
• Work in an advisory and supporting capacity to enable process improvement with Facilities Management.
• Ensure adherence to internal business processes to effectively support the Facilities Management function.
• Develop effective relationships with internal and external stakeholders as appropriate, to resolve issues and queries, escalating for line management intervention as required.

Requirements

• Excellent team player who can work flexibly to meet business requirements.
• Proficient use of Microsoft 365.
• Knowledge of Health and Safety principles.
• Experience of working within a busy customer facing Facilities Management environment.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Results focused with the ability to take ownership of tasks.
• Previous experience of working in a Housing Association or active residential environment.
• Experience of working with contractors, within Facilities Management.

Benefits

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• Flexible working options available

Training + Development

Interview process

Visa Sponsorship

Security clearance