Retail Relationship Manager

Description

• Lead the regional agency growth strategy via agent development and strategic openings / closing of agents.
• To provide MOBY (Handheld) support for retail channel.
• Manage day to day needs of agents, handling our assets and agent activity.
• Support customer retention and growth through proactive training of agents and their staff to recognize and share actions to secure ‘at risk’ and ‘growth’ opportunities.
• Negotiate settlements which may involve payment of lost cylinder charges at agents’ sites.
• Ensure all agents are aligned with levels 1&2 safety training to agents and ensure ongoing compliance to AP and British Compressed Gases Association (BCGA) guidelines via planned audits.
• Travel extensively within the territory to react and grow the business and support the wider MSU team.
• To provide initial training and ongoing support for agents regarding tools such as AG+, QMS, MOBY.
• Conduct a minimum of one business review per year with all retail agents. Covering performance vs targets, growth opportunities, business development and marketing engagement.
• Implement plans to grow the PG business by 6% in FY26 with agents adding an additional 2,000 new customers.
• Support central development of new agent tools and product updates.
• Lead and plan region specific agent campaigns (new business & retention), including weekly engagement with patch BDM.
• Scheduling and completion of agent cylinder stock counts, frequency depending on agency volumes.

Requirements

• Use of IT to enhance communication, business analysis and growth opportunities, which include but not limited to: Microsoft Office, CRM tool, SAP, and P&L’s.
• Self-motivated and self-directed with a desire and proven track record to deliver results.
• Full and accurate use of all business tools including CRM (Customer Relationship Management) to maintain accurate relative agent information.
• Excellent team skills and capability of successfully developing win/win situations with peers.
• Previous demonstrable track record with prior experience of managing an agent network, account management or field sales using consultative and added value techniques to support customer needs, grow and retain a portfolio.
• Relevant experience, for example in sales, or managing a distributor type business, may also be suitable and advantageous.
• High energy individual, willing to travel extensively within allocated area to maximize effective use of time.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance