System Support Specialist

Overview

Support, install, upgrade, and troubleshoot vendor applications across the organization.

Key Responsibilities

• documentation
• requirements gathering
• database maintenance
• vendor liaison
• application install
• troubleshooting

Tasks

Join a Great Place to Work! The System Support Specialist is responsible for assessing, installing, maintaining, and upgrading vendor applications across the organization. This role troubleshoots complex user application problems, provides functional and technical expertise within multiple business areas, offers consulting support on cross-functional system issues, and serves as an escalation point for the Service Desk. The Specialist develops business relationships to ensure successful implementation and support of vendor applications. -Prepare documentation (technical support, user training, functional and technical design specifications). -Interact with end-users to gather requirements, assist with defining project scope, schedule, and technical requirements. -Ensure timely and accurate maintenance of ATC’s configuration database for applications. -Act as liaison between vendors, IT professionals, and end-users to gather business requests, translate requirements, and make recommendations. -Install, upgrade, and support business applications. -Troubleshoot applications, perform root cause analysis, and resolve problems.

Requirements

• active directory
• servicenow
• sql server
• sharepoint
• citrix
• vmware

What You Bring

While we prefer candidates with a background in Computer Science, Management Information Systems, Engineering, or a field related to IT, consideration may be given to individuals with demonstrated progression in relevant work experience. If you’re proactive, adaptable, and driven to contribute to a mission that matters, ensuring power delivery and protecting vital infrastructure, we want you to bring your positive energy to ATC! -Familiarity with Active Directory, ServiceNow, MS Office Application Suite, MS Outlook, SQL Server, and SharePoint. -Proven expertise installing and supporting applications in virtualized environments (Citrix, VMware).

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Benefits

*The pay range is a general guideline. Employment offers are evaluated individually and consider qualifications, experience, academic achievements, internal equity, and business needs. Pay exceeding the posted range is considered for uniquely qualified candidates. Interested internal candidates, with questions, please consult your Human Resources Business Partner. This position could be located at our Pewaukee, De Pere or Cottage Grove, Wisconsin offices. We offer flexible work schedules, though this role is not 100% remote and requires relocation to an area close to one of our office locations. The targeted base pay for this position is $87,300 to $101,800 annually.* Base pay is one component of our comprehensive total rewards package which includes an annual incentive bonus, employer-sponsored pension plan, 401(k) match, HSA contribution, life & disability insurance, health care benefits, generous time off plans, flexible work arrangements, and much more.

About Atc

-Born over two decades ago to energize the Upper Midwest, they emerged as a guardian of grid reliability. -From the outset, they’ve connected power generation to homes, ensuring energy flows every minute of every day. -Their financial growth parallels industry change, investing in technology and efficiencies to support evolving energy policy. -They design, maintain and operate high-voltage transmission lines and infrastructure, adapting for renewables. -Typical projects include regional grid upgrades, capacity planning, and integrating wind or solar generation. -They partner with communities and universities, supporting STEM programs to build tomorrow’s energy workforce. -Their leadership blends engineering rigor with customer focus, steering a utility-scale mission across multiple states. -Rooted in the past but future-ready, they straddle legacy systems and modern renewables to keep the lights on.

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