IS Technician

Overview

Deliver client-focused technical support, resolve tickets, and maintain IS service standards.

Key Responsibilities

• ticketing
• issue diagnosis
• incident escalation
• risk reporting
• task prioritisation
• client coaching

Tasks

-Effectively prioritise tasks to ensure service levels/deadlines are met. -Build good relationships with clients in your office/region. -Maintain professional, friendly, and helpful interactions with clients at all times. -Take opportunities to educate and coach clients to increase their technical skills and encourage self-service. -Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols. -Keep your manager updated on job status, potential issues, and other relevant info. -Portray a positive image for IS by maintaining dress code, personal hygiene, and communication standards. -Report identified risks to your manager in accordance with the GHD Risk Management Framework. -Accurately update and/or log all tasks/client requests in the ticketing system. -Work collaboratively with ISHelp and build productive and supportive relationships with other IS teams. -Complete assigned tasks via the ticketing system, manager, and other sources to meet or exceed service levels. -Escalate and communicate incidents to other relevant internal IS teams. -Self-motivation: continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies. -Effectively diagnose and resolve client issues to minimise recurrence.

Requirements

• azure
• active directory
• servicenow
• itil
• 3 years
• problem solving

What You Bring

-Strong technical knowledge of Microsoft operating systems, Azure Cloud Computing Services, Desktop and Office hardware. -Knowledge of network cabling and TCP/IP networks, Active Directory, Intune. -Ability to work autonomously and self-motivate to complete tasks and deliver before the deadlines. -Team player, strong desire to learn, resilient, proactive. -Knowledge of ServiceNow platform. -Independent work ethic, decision making, ownership mindset, and organisational skills. -Work independently and demonstrate self-motivation. -Minimum 3 years’ experience in a helpdesk/desktop role. -Excellent client service skills and communication skills. -Industry Certification (e.g., ITIL, AZURE, MSCE) would be desirable. -Strong analysis and problem-solving skills.

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Benefits

-Flexibility with work hours and travelling to other locations if required.

About Ghd

-With a focus on innovation, it integrates expertise across various sectors to deliver world-class solutions. -The organization is known for tackling large and complex projects, such as designing bridges and tunnels and constructing energy-efficient buildings. -Notable projects include infrastructure development for major cities and energy-efficient solutions for industrial facilities. -The organization continues to expand its digital and technological capabilities to ensure solutions are cutting-edge and sustainable.

Sector Specialisms