Customer Experience Provider

Overview

First-point contact handling customer inquiries, scheduling, and membership support.

Key Responsibilities

• customer support
• membership enrollment
• appointment scheduling
• on‑call support
• training mentoring
• system operations

Tasks

-Educate customers on the Advantage membership program and assist with enrollment. -Resolve inquiries related to accounts, appointments, cancellations, and general service questions. -Handle incoming customer communications (calls, emails, texts) with professionalism and care. -Exchange accurate information clearly and professionally with customers, team members, and management. -Occasionally lift and/or move office supplies or equipment weighing up to 20 pounds. -Assist in HUB training by shadowing, mentoring, and evaluating areas of growth for new hire CEPs. -Collaborate with the HUB team and provide support to other teams when needed. -Maintain focus and perform effectively in a fast-paced environment with frequent interruptions and sustained periods of customer interaction. -Manage overflow appointment requests and maintain scheduling accuracy. -Serve in an on-call rotation to ensure customer needs are met promptly. -Remain in a stationary position at a desk or workstation for extended periods of time. -Direct customers to the appropriate department or team member as needed. -Participate in training and proactively develop skills relevant to the CEP role. -Operate a computer, keyboard, telephone, headset, and other standard office equipment with repetitive hand and wrist motions.

Requirements

• microsoft office
• google suite
• crm
• servicetitan
• high school
• customer service

What You Bring

-Office environment with standard equipment and noise levels -Microsoft Office Suite, Google Suite, CRM, Service Titan preferred, Membership Platform, such as Chargebee, Phone system, such as Five9 -Visual acuity to read data on a computer screen and written documents, as well as auditory ability to communicate effectively by telephone and in person. -Ability to pass a background check and/or drug screening -Must adhere to company policies, including confidentiality and data security -Ideal Culture Index Alignment - Outgoing and people-focused, calm under pressure, detail-oriented, and motivated to provide excellent service. Thrives in a team setting while also capable of working independently. -Membership programs and the ability to clearly explain benefits. -Previous experience in customer service, call center, or administrative support role strongly preferred. -General understanding of customer service principles and best practices. -Ability to work flexible schedules, including evenings, weekends, and on-call shifts. -Familiarity with escalation processes and departmental workflows. -Proficiency with computer systems, scheduling software, and communication platforms. -A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.

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Benefits

-Limited travel may be required for training, meetings, or company events. -100% On-site Friday, Monday and Tuesday and Remote on Saturday and Sunday

About Milestone Electric, Air & Plumbing

-Founded with a vision to revolutionize home service industries, offering expert solutions for electrical, air conditioning, plumbing, and more. -Milestone Electric, Air & Plumbing thrives on providing reliable, quality service to homeowners and businesses, ensuring comfort and safety. -Over the years, Milestone has established itself as a leading provider of essential home services, with a dedicated focus on reliability and customer satisfaction. -With a growing portfolio of residential and commercial clients, the company is trusted for its expertise in HVAC systems, electrical repairs, and plumbing installations. -Milestone is a one-stop shop for all home service needs, making it a favorite among homeowners for both urgent repairs and long-term installations. -The company specializes in maintaining and optimizing home comfort systems, tackling everything from basic repairs to complex system upgrades. -Known for its fast, dependable service, Milestone has built a reputation for helping customers get the best out of their home utilities and systems. -Through its focus on quality workmanship, Milestone has become a go-to partner for businesses in need of reliable infrastructure services.

Sector Specialisms

Security Clearance

-must pass a background check and/or drug screening.