Emergency Works Scheduler

Overview

Schedule & dispatch emergency & non‑emergency gas work, linking customers and operatives.

Key Responsibilities

• business continuity
• work dispatch
• safety leadership
• customer communication
• field oversight
• customer service

Tasks

-Operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events -Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered -Work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first -Communicate effectively with all customers including field-based personnel, and Site Managers -Deliver first-class customer service to internal and external customers; by overseeing the activities of all field-based staff to ensure they comply with field procedures

Requirements

• microsoft office
• customer-facing
• communication
• decision-making
• flexibility
• adaptability

What You Bring

-Ability to thrive in a fast-paced, customer-facing environment -Excellent communication, prioritisation, and decision-making skills -Flexibility to work alternating shifts, including weekends, bank holidays, and evenings -Strong Microsoft Office skills and quick adaptability to new systems

People Also Searched For

Benefits

-An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more! -25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period) -Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days... and much more! -Salary from £28,051 per annum -Up to 5% bonus per annum -Position 1 - Alternating Shifts: 06:30 - 23:00, across 7 days, with a 19% shift allowance -A generous stakeholder 5/10 pension scheme -SSP for the first 2 calendar days then occupational sick pay

About Northern Gas Networks

-Provides natural gas distribution across the North of England. -Ensures reliability and safety in gas delivery as part of the UK’s regulated gas distribution sector. -Recent innovations include advanced monitoring technologies and eco-friendly solutions for improving gas network efficiency. -Typical projects include large-scale pipeline replacements, emergency gas leak repairs, and the development of smart infrastructure. -Works closely with local communities to ensure minimal disruption and provide transparent communication during projects. -Focuses on developing sustainable energy solutions and preparing its network for future energy transitions.

Sector Specialisms

Interview Process

-applicants will be contacted within one week of the advert closing if they progress -interviews are scheduled for the end of november