HVAC Service Manager

Overview

Lead and grow the HVAC service team, overseeing service delivery, scheduling and profitability.

Key Responsibilities

• aroflo utilisation
• kpi monitoring
• service delivery
• work scheduling
• resource allocation
• whs compliance

Tasks

-Ensure the business’s service management software (currently AroFlo) is properly utilised and efficient. -Lead, manage and grow the service dept: currently 3 service technicians + 1 account manager; you’ll be responsible for recruiting additional service technicians and expanding the team. -Provide leadership, coaching and development to the service team. -Monitor KPIs, service profitability, budgets and reporting. -Oversee service delivery to commercial and residential clients — ensuring high standards of performance, compliance, safety and client satisfaction. -Work cross-functionally with projects, design and installation teams to deliver an integrated service offering. -Manage work scheduling, resource allocation, technician performance, quality assurance and after-sales support. -Collaborate with the account manager to maintain and grow service contracts and client relationships. -Ensure compliance with WHS, quality and ISO requirements, as applicable.

Requirements

• aroflo
• hvac
• refrigeration licence
• service management
• leadership
• business acumen

What You Bring

-Proficient with service management software (bonus if you’ve used AroFlo or similar) and confident with technology, reporting and service workflow systems. -Proven service management experience (you’ve led a team of technicians, managed scheduling, resource allocation, service delivery and client-facing service operations). -Excellent communication, leadership, client-service orientation and organisational skills. -Valid NSW refrigeration licence (or equivalent) is highly desirable. -Strong business acumen — you’ll be responsible for service profitability and operational efficiency. -Comfortable recruiting, building and leading a service team – you’ll help grow the team from its current base. -Strong background in HVAC and refrigeration service — ideally you’ve worked in a role providing service, maintenance and repairs across commercial and residential HVAC systems.

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Benefits

-Up to $150k + super, depending on experience and capability. -A supportive culture, high-quality standards and the chance to make a tangible impact. -Company vehicle or car allowance. -Opportunity to work across commercial & residential sectors, in a company with strong credentials and growth ambitions.

About Design & Build Recruitment

-Grown from a niche agency to a trusted specialist, serving Australia's built-environment sectors. -Part of the Search4 group, placing thousands in permanent and temporary roles. -Assignments span major construction, energy, engineering, and property projects, including rail, manufacturing, architecture, and business support. -Teams in Melbourne, Sydney, Brisbane, and Perth serve multinational corporations, public agencies, and Australian-owned SMEs. -Consultants specialize in specific disciplines, combining market insight with targeted matchmaking to achieve successful hires. -Offer support for both temporary and permanent placements, including an in-house payroll service for contract staff. -Reputation built on delivering specialist roles, particularly in rail, planning, and energy, often in complex or high-stakes environments.

Sector Specialisms