Shift Station Manager

Description

• Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail’s.
• Liaise with internal and external stakeholders and customer including route teams, TOC’s and FOC’s, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.
• Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.
• Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.
• Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.
• Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC’s and retail outlets.
• Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded. Manage and direct resources in response to all accidents and incidents affecting the station environment.
• Carry out non-technical checks of works in progress checking that Landlord’s Approval Conditions are adhered to and that non compliances are reported and managed effectively.
• Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.

Requirements

• Experience in accident investigation
• Ability to gain safety management qualification IOSH/NEBOSH*
• Able to demonstrate organising and planning skills
• Ability to attain Person Responsible for Fire Safety*
• Ability to gain appropriate assessor competence*
• Previous customer service experience
• Ability to engage in employee relation issues
• Understanding financial systems and budgets
• Ability to gain Station Incident Officer*
• Able to demonstrate decision making skills and assertiveness
• Ability to lead, manage and develop people*
• Attain First Aid at Work*
• denotes post holder must attain relevant competency prior to carrying out activity
• General understanding in business improvement processes
• IT skills in relation to report writing, corporate IM packages
• Understanding of customer needs and requirements
• Previous safety management experience
• Ability to attain rules and regulations level 2 competency*

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance