Workplace Experience Receptionist

Overview

Front‑desk receptionist managing visitors, admin tasks & facility coordination.

Key Responsibilities

• desk booking
• locker management
• asset tracking
• ticket management
• visitor management
• mailroom ops

Tasks

-Assist the Admin team in the management of the Desk Booking system , Locker systems and in managing meeting room set ups as required. -Use the technology platform to ensure all loaned items are scanned in and out within agreed timelines -Provide general administrative support to various departments, including photocopying, filing, and data entry -Report health and safety hazards and take proactive action to resolve the risk where appropriate -Maintain complete ownership of the Reception area when based there and in its surrounding areas by collaborating with all colleagues and service partners to ensure it reflects a positive image of the company -Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported and collaborate with the relevant stakeholders to ensure timely closure of tickets and jobs -Promote and maintain the core values of CBRE and client -Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience and coordination across departments -Insure that all tasks allocated to you are completed in a timely manner. -Delivery of services shall be in line with the strategy set by client and the Workplace Management Main Contact -Under take tasks as directed by the work place coordinators and senior management of the building. -Build and maintain strong working relationships with the Security Team, ensuring that the building is secure at all times -Welcome all internal colleagues in a courteous and professional manner -Provide information in relation to local transport links and service statuses so guests are provided with up-to-date information for their onward journeys -Insure that you are fully trainied to deliver mail room operations. -Manage the Visitor Management system, ensuring all guests receive a memorable and professional welcome, with all badges prepared in advance of arrival for a seamless user experience for the building -Provide support to the Admin team by posting and assigning workplace tickets on the ticketing system -Assist with issuing and delivery of lost and forgotten passes when applicable

Requirements

• facilities experience
• microsoft office
• manual handling
• customer focus
• communication skills
• organisational skills

What You Bring

-Proven experience as a Facilities Assistant or Receptionist or in a similar role, preferably in a hotel / service industry / corporate environment -Comfortable with and embracing of new technologies and digital tools -Manual handling with lifting assistance up to 25KG -Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding -Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor/manager -Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale . -Excellent communication and interpersonal skills, with a professional manner -Ability to maintain confidentiality and handle sensitive information with discretion -Punctuality and reliability are essential -Strong organisational skills and attention to detail -Be familiarised with the Workplace Coordinator roles to provide cover as and when required -Communication Skills: -Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint) -Ability to multitask and prioritise tasks effectively in a fast-paced environment -Must be operationally hands on to assist wider team during peak periods and work flexible hours from time to time -Hold general knowledge of local amenities and directions

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms