Technical Application Support Manager

Overview

Lead IT operations and support for investment management, ensuring service continuity and compliance.

Key Responsibilities

• security
• tech support
• incident management
• automation
• reporting
• compliance

Tasks

-Implementing and maintaining security measures to protect sensitive data and stay in sync with industry regulations. -Provide 24/7 global technical support to ensure business continuity and operational efficiency. -Establish a multi-level service level agreements with the corporate and shared services teams meeting the service delivery expectations of the business. -Implementing changes to IT systems and processes in a controlled and coordinated manner. -Lead and manage the IT operations team of global presence, providing coaching, mentorship, and performance evaluations to ensure high levels of productivity and employee engagement. -Collaborate with external vendors and service providers to negotiate contracts, maintain relationships, and ensure compliance with service level agreements (SLAs). -Develop a detailed operational framework, defining roles and responsibilities for the operations team and its partners. -Being responsible for the delivery of IT services, including help desk support, application maintenance, and infrastructure management. -Establish a single point accountability to support business functions for all applications and platforms. -Supervise incident response and problem management processes, ensuring that issues are resolved quickly and efficiently to minimize downtime. -Monitoring system performance and identifying potential issues before they impact business operations. -Find opportunities for process improvements and automation within IT operations to enhance efficiency and reduce costs. -Drive and contribute to operations automation opportunities and process improvements -Lead user provisioning, access reviews, and implement comprehensive audit controls to ensure security and compliance. -Generate and present regular reports on IT operations performance, metrics, and improvements to senior management. -Create a streamlined workflow for effective teamwork and ticket routing between the operations team and enterprise platform, cloud/infrastructure, product, and business operations teams. -Establish and maintain a governance model for effective communication and collaboration with business operations teams and partners. -Ensure the timely delivery of IT services to internal & external collaborators, by coordinating with Internal IT teams and external vendors maintaining high levels of customer satisfaction and service quality. -Manage the IT operations budget, ensuring cost-effective solutions and resource allocation for various IT initiatives. -Responsible for Developing and implementing Disaster Recovery plans to minimize downtime and ensure business continuity in case of disruptions. -Devise and implement IT operational strategies that align with business objectives, encompassing elements like forecasting resource requirements, preparing for potential disasters, and effectively handling risks. -Ensure IT operations follow compliance standards, security protocols, and best practices to safeguard interpersonal data and assets. -Actively participate in SOX compliance efforts by providing timely documentation, attending audit reviews, and collaborating with internal and external auditors.

Requirements

• python
• itil
• pmp
• aws
• leadership
• bachelor's

What You Bring

-Understanding of data analysis tools to supervise system performance and identify trends. -Proficiency in scripting languages (e.g., Python, PowerShell) for automating tasks. -4 to 6 years of management experience: Leading teams, handling budgets, and making strategic decisions. -Exceptional communication and interpersonal skills, with the ability to collaborate optimally with various stakeholders. -Solid understanding of IT infrastructure, cloud computing, and service delivery frameworks (e.g., ITIL). -Understanding the business objectives and ensuring that IT strategies and initiatives support them. -Relevant certifications (e.g., ITIL, PMP, or equivalent) are preferred. -5-10 years of experience in IT operations, systems administration, or network engineering. -Excellent leadership and team management skills, with the ability to empower and develop talent. -Proficiency in various IT technologies, including servers, networks, databases, and cloud computing. -Effective communication with both technical and non-technical partners. -A bachelor's degree in Computer Science, Information Technology, or a related field is required, a Master's degree is a plus. -Knowledge of cyber security best practices and threat mitigation. -Understanding of business processes and how IT can support them. -Strong analytical and problem-solving abilities, with a focus on continuous improvement, Ability to identify and resolve sophisticated technical issues. -Experience with cloud platforms like AWS, Azure, or Google Cloud.

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms

Visa Sponsorship

-applicants must be authorized to work in the us without visa sponsorship now or in the future.