Technical Trainer Mobility Customer Services

Overview

Train rail maintenance staff and customers in technical skills, both onsite and virtual.

Key Responsibilities

• learning tech
• survey analysis
• course design
• technical training
• needs analysis
• sme support

Tasks

-Use various learning technology and applications to support our training initiatives, such as PowerPoint, MS 365 applications, MS Teams, SharePoint, etc. -Use surveys to measure the effectiveness of courses you deliver. Analyze and report on survey results to inform continuous improvement decisions on training courses. -Collaborate with instructional designer and/or external vendor partners to support the design and development of training courses and materials. -Facilitate engaging technical training primarily to field service maintenance technicians, customers, and related roles. -Solve the world's most significant problems – Be part of exciting and innovative projects. -Collaborate with stakeholders, subject matter experts and instructional designer to support the identification of learner skill gaps and training needs. -Provide support as a training SME to the Customer Success sales team, who sell our training services to Siemens’ customer base.

Requirements

• ms office
• remote monitoring
• maximo
• cmrt
• 3 yrs
• problem solving

What You Bring

-Demonstrated basic proficiency with software, platforms and tools, including: -The ability to balance multiple initiatives/projects simultaneously. -Communication and Senses: Must be able to effectively talk, hear, and use vision (including color perception and depth perception) to deliver clear instructions, observe learners in both quiet and noisy environments, read technical documents, and safely identify hazards. -Safety and PPE: Must be able to wear and use all required Personal Protective Equipment (PPE), including hard hat, safety glasses, safety vest, steel-toed boots, and hearing protection, during shop and field observations. -A desire to learn and grow your technical, training-related, software skills with course authoring, video editing and virtual simulation systems. -High School Diploma or GED. -Work Environment Tolerance: Ability to work periodically in industrial settings with exposure to typical maintenance conditions including noise, dust, and varying temperatures (extreme heat/cold outdoors). -Comfortable navigating online resources and resolving minor technical issues to ensure effective training delivery. -An understanding of Federal Railroad Administration (FRA), OSHA and other relevant federal, state, and local safety laws, regulations, and operating rules. -Video conferencing applications (e.g., Zoom or MS Teams), -Mobility: Must be able to frequently move between classrooms, offices, and operational rail environments (indoors and outdoors). This involves walking significant distances, including walking on uneven terrain or ballast, and occasionally navigating stairs or climbing onto and off of rail equipment or platforms safely. -Ability to travel approximately 30% in the US and occasionally to Canada, including overnight stays. The percentage of travel may vary depending on the candidate’s location. -MS Office/365 (e.g., PowerPoint, Excel, Word, SharePoint, Outlook), -Associate or bachelor’s degree in a technical field. (e.g., Electrical or Mechanical Engineering Technology) -Proficient to advanced skills with rail specific software, platforms and tools, including: -Lifting and Carrying: Ability to occasionally lift and carry boxes of training materials, laptops, and small equipment weighing up to 50 pounds. -Certifications, such as Certified Maintenance & Reliability Technician (CMRT) or Certified Maintenance & Reliability Professional (CMRP), HVAC, brake systems, etc. -Remote fleet monitoring applications. (e.g. Railigent, HealthHub, Predix, etc.) -Work order and asset management platforms. (e.g., Maximo, SAP, etc.) -Standing and Sitting: Ability to stand for long hours while delivering classroom instruction or leading shop floor training. The role also requires the ability to sit for periods to complete administrative, course development, and computer work, etc. -The ability to build relationships and collaborate with colleagues, customers, subject matter experts, and external vendors to support our training initiatives. -Travel: Position requires the ability to travel by air and ground transportation. -Minimum of 3 years of electrical or mechanical maintenance or related experience in the rail or other technical maintenance industry. -Exceptional problem-solving, critical thinking, and data analytical skills demonstrated through complex fault diagnosis in a maintenance environment. -Dexterity: Sufficient manual dexterity and coordination to operate a computer keyboard, audio/visual presentation equipment, and potentially demonstrate the use of basic hand tools for illustrative training purposes. -Minimum of 1 year of experience either facilitating formal classroom training or providing informal on-the-job training.

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Benefits

-Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list! -Employee perks and discounts in addition to our 401k match and generous Paid Time Off. -Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1.

About Siemens

-The company drives progress with solutions in electrification, automation, and digitalization across industries. -With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure. -Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility. -Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles. -It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors. -Transforming how industries use digital technology to optimize operations and tackle global challenges.

Sector Specialisms

Visa Sponsorship

-applicants must already be authorized to work in the u.s.; no employer‑sponsored visa will be provided.