Trade Counter Specialist Apprentice L2

Overview

Assist customers at the trade counter, boost sales and complete a Level 2 apprenticeship.

Key Responsibilities

• data entry
• issue resolution
• lead generation
• inventory check
• customer service
• account coordination

Tasks

-Ensure customer details are accurate and recorded correctly. -Help to identify issues that could lead to customer complaints / loss of business and proactively resolve these. -Work a 44.25-hour week (Monday to Friday including alternate Saturday mornings) -Support the branch in generating new customers. -Check product availability and offer alternatives where necessary. -Become a trusted business partner to your customers. -Identify and approach customers in need of help and advice. -Provide friendly, accurate and efficient customer service both via the telephone and face to face. -Work closely with the Branch Director/ Business Development Manager on all new accounts to introduce the business and arrange an appointment for the Branch.

Requirements

• numeracy
• literacy

What You Bring

-Good numeracy and literacy skills

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Benefits

-Mental Health Support -Substantial Employee Discount -A competitive pay package. -Substantial staff discounts -Enhanced Paternity -Perkbox discounts -Contributory pension scheme -Holiday scheme which rewards length of service -Free parking -Cycle to work scheme. -Employee Assistance Programme -Training and development opportunities -Generous discretionary bonus scheme -Enhanced Maternity

About Mkm Building Supplies

-Began as a single branch and grew through a unique branch ownership model, empowering local directors. -Privately backed by Bain Capital since 2017. -Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners. -Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies. -Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting. -Consistently expanding, with a focus on local staffing and specialized services.

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