Service Account Coordinator

Overview

Coordinate service tech schedules, dispatch, billing, PO creation, and customer liaison.

Key Responsibilities

• technician dispatch
• real-time updates
• purchase orders
• billing review
• customer liaison
• relationship management

Tasks

-Dispatch and support service technicians throughout the day -Provide real-time updates and documentation to customers -Create and manage purchase orders for field work -Review completed work orders and process them for billing -Serve as a point of contact for customer needs and service requests -Maintain strong, proactive relationships with customers and internal teams

Requirements

• excel
• outlook
• word
• high school
• 1+ yr
• communication

What You Bring

-Proficiency in basic computer programs (Outlook, Excel, Word) -Ability to stay calm and organized under pressure -1+ year in a similar coordinator or dispatch role -High School diploma or equivalent required -Strong communication and multitasking skills

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About Frēijē Engineered Solutions Company

-Projects span mission‑critical industrial and commercial facilities including pharmaceuticals, food processing, distribution and healthcare. -Services begin with in‑house engineering assessments and financial/energy analysis to inform preventive maintenance and optimization. -Team delivers holistic mechanical, refrigeration, plumbing and electrical solutions focused on efficiency, reliability and cost control. -Typical work includes temperature‑controlled buildings, refrigeration systems, HVAC, plumbing installations in commercial/industrial settings. -Operational footprint includes headquarters in Fishers, Indiana with offices in Louisville, KY, Columbus, Cincinnati and Cleveland.

Sector Specialisms