HVAC District Technical Sales Rep (DTR Southwest)

Overview

Provide technical training and support for HVAC products to distributors and dealers.

Key Responsibilities

• on‑site support
• remote support
• product issues
• warranty admin
• claim investigation
• dealer development

Tasks

-Notify, monitor and assist the Division on any product problems, modifications and alterations so as to help improve the overall image and quality of the Division’s products. -Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issue to higher levels. -Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations. -Provide remote technical support regarding routine product installation and service issues via telephone, fax and/or e-mail and refer more complex issues to higher levels. -Conduct investigations related to insurance or warranty claims with direct supervision of Manager and Manager, Engineering Investigations. -Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect -Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability. -Accomplish distributor and dealer development focusing upon product installation methods, product service and diagnostic methods, and new product introduction.

Requirements

• hvac
• nate
• bachelors
• associate
• 5+ years
• travel

What You Bring

-Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens -Ability to travel roughly 50% of the time -Computer literate -Prior instructor/training experience preferred -Associates degree in technical field -NATE certifications preferred -Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective -Excellent verbal and written communication skills -Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb. -5+ years direct HVAC or industry experience -Bachelors Degree in related field

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About Rheem Manufacturing

-Known for providing energy-efficient solutions, Rheem has built a solid reputation across residential and commercial sectors. -With a diverse portfolio, the company manufactures water heaters, HVAC systems, and air quality solutions. -Rheem operates across North America, Latin America, Asia, and Europe, with manufacturing facilities in key regions. -Their robust market presence is anchored by strategic partnerships and a wide range of products tailored to the needs of modern living and working environments.

Sector Specialisms