Technical Support Engineer

Overview

Provide 3rd‑shift technical support for Crestron AV and video‑conferencing systems.

Key Responsibilities

• customer rapport
• problem diagnosis
• knowledge base
• documentation review
• data collection
• rma creation

Tasks

-Building and maintaining customer rapport, ensuring they understand Crestron is with them through every step of the process. -Determine specifics for the reported problem, including but not limited to: -Assist in supporting Crestron's knowledge base by creating knowledge base articles, using supportive documentation, and/or software tools. -Review published documentation with customers, including both Crestron and conferencing service provider documentation, where applicable. -Collect and interpret system-level data for analysis. -Create RMAs as needed on a case-by-case basis.

Requirements

• linux
• c#
• o365
• active directory
• networking
• 3+ yrs

What You Bring

-Ability to read and interpret system schematics, floor plans, etc. -Ability to perform high-level analysis of log files. -Bachelor’s degree in a technology field or 3+ years of relevant industry experience. -Clear description and scope of the reported problem. -Familiar with Linux OS. -The ability to clearly document the issue, steps taken and thought process behind the path of investigation. -Basic analysis of customer network for case documentation. -Current hardware/firmware/software configurations of impacted systems. -Programming knowledge in C#, CSS, and HTML5 is preferred but not required. -Knowledge of Exchange/O365/Active Directory. -The ability to think ”outside-the-box" and understand how minute data points can affect the larger picture. -Able to clearly and professionally communicate technical information to varying audiences. -Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics. -Knowledge of Commercial / Residential Audio Video technologies and applications. -3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV. -Must be able to lift and maneuver up to 50 pounds. -Ability to troubleshoot/create demo programs written in native Crestron platforms.

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Benefits

-10% with overnight travel -Crestron Home, D3 Pro Lightning, and Residential Installation.

About Crestron Electronics

-a pioneer in the world of automation and control systems. -specializes in creating integrated solutions that bring together technology, design, and functionality. -offers sophisticated solutions for smart homes, corporate boardrooms, and other environments. -produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems. -known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability. -offers custom-designed systems, providing personalized experiences to clients worldwide. -undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters. -is distinguished by its commitment to innovation and exceptional customer service. -develops unique products including touchscreens, remotes, and software solutions. -is recognized as a global leader in the automation sector.

Sector Specialisms