Resident Experience Associate (Thurs-Mon, 3:30pm-12am)

Description

• Encouraging happy customers to share the love by writing reviews on social networking sites
• Solving problems for your customers and treating them like you would your best friend
• Generating awareness, interest and excitement via social media
• Jumping in and covering for team members when needed
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Playing an active role in making certain the community is impeccable
• Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Solving problems and providing timely assistance to residents and prospects with care
• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
• Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community

Requirements

• Competent with various software, apps and computer programs
• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• A sharp professional appearance
• A willingness to obtain a leasing license within your first 90 days of employment
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)
• Meticulously following up with everyone
• An eye for detail and a knack for anticipating a customer’s needs
• Outstanding communication skills, both written and verbal

Benefits

• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Working weekends or evenings depending on the shift
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401k program with a company match.
• Competitive compensation.
• Tuition reimbursement. Plus, many other programs to support career development and growth.

Training + Development

Interview process

Visa Sponsorship

Security clearance