Customer Project Manager

Overview

Manage end‑to‑end customer projects, ensuring quality, cost, timeline, and satisfaction.

Key Responsibilities

• risk management
• document control
• project planning
• cost control
• stakeholder liaison
• subcontractor oversight

Tasks

The Customer Project Manager is the permanent and primary customer contact person for the duration of the project contract from the stage of project transfer from the Sales department (P0) through to the closure of the project (P3). The Customer Project Manager manages from standard ETO up to large and complex ETO customer projects in line with the ETO CPP process and with the objective of executing the project to meet the required standard of quality, time, and cost. He reaches a high level of customer satisfaction and maximizes the margin. -Leads and organizes status meetings for a regular project status review with the project team if required. Close cooperation with the assigned Application Design Engineer. -Devise suitable strategies for risk mitigation (elimination, reduction) -Monitors document submission status in cooperation with documentation teams. -Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action -Supports, trains and coaches new team members based on ETO CPP -Involves qualified subcontractors/partners in a timely manner. -Initiates invoicing according to project progress and follows up payment status. -Point of contact for Project and Technical Communication (except Customer Technical Leader/Manager is part of the Project Team) with the customer. -Establishes key relationships with all business relevant Stakeholders. -Performs project close review (commercial, lessons learnt, best practice) -Ensures a proper handover of the project to the Customer Service department. -Work closely with Legal department for legal advice. -Review final project performance. -Actively gathers information on the customer and the customer’s requirements / targets. -Ensures that Sales initiates the hand over to execution. Participation at Customer Kick Off Meeting and initiates internal project Kick Off Meeting. -Optimizes project profitability. -Identifies and minimizes non-conformance costs. -Identifies and mitigates external claims (defines costs and argumentation, prepares claim, and negotiates change order) in close collaboration with purchasing and Sales/Tendering -Handles the planning elements and milestones according Schneider Customer Project Process (ETO CPP) in coordination with the Project Planning, Operation, Engineering (Customer Service teams). -Participate at monthly project control reviews. -Throughout project life cycle, identifies, assesses, and monitor all risk factors and opportunities. -Inform customer, management, and project team about scope deviations. -Has cost and margin responsibility for the project as defined at project start. -Involves the customer in decision-making processes and provides regular information on project progress (progress reports) -Leads commercial clarifications with support of purchasing and procurement. -Rigorously monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies, initiates timely suitable action. -Identifies opportunities for additional business (defines costing, prepares offers and negotiates change order) in close collaboration with purchasing and Sales/Tendering) -Regularly listens to others and conveys messages in an accurate and effective manner. -Involves purchasing at an early stage of the project. -Assesses the contract in terms of claim-relevant significance. -Leads the project within the defined budget. -Reviews initial project calculation, highlight and clarify discrepancies. -Ensures targeted and full communication within the project team and with stakeholders on an international basis. -Participates at internal project reviews and management information meetings concerning the project status.

Requirements

• project management
• engineering degree
• ups knowledge
• electrical industry
• leadership
• english

What You Bring

Schneider Electric has a hybrid opportunity for Customer Project Manager. If you love innovation, problem solving and customer interactions, this job is for you! Project Execution Manager - Customer Projects & Services. This is a hybrid position. You are required to work at the Schneider Electric hub local to you 2 days a week in addition to up to 25% travel a year. You must submit an online application to be considered for any position with us. This position will be posted until filled. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. -3+ years of project management experience, in systems / equipment business -Education in Business Administration -Experience in execution of large and complex projects. -Strong communication skills (situational adapted, sensitivity, politeness) -UPS knowledge -Fluent in English (written and oral) -Travelling for maximum 20% (Depending on projects) -3+ years in the Electrical, Oil & Gas or Modular Data Center Industry -Leadership Capabilities, e.g. team development, team motivation, coaching, mentoring- Results/Solution Orientation- Motivation and Inspiration- Customer Focus- Decision Making- Organizational and Quality orientation. -Project Management skills (Tools, Methods concerning duties and responsibilities, knowledge of economics in project business) -Technical Engineering Degree or Equivalent work experience -Ability to handle several projects in parallel.

People Also Searched For

Benefits

For this U.S. based position, the expected compensation range is $66,000 - $95,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. €36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations

About Schneider Electric

-Evolved from a steel and armaments business into a leading digital energy solutions provider. -Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC. -Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data. -Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management. -Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling. -Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.

Sector Specialisms