Entry-level Technical Support Specialist

Overview

Provide first‑line support for Trimble construction apps via phone, email, chat, and screen‑share.

Key Responsibilities

• customer satisfaction
• troubleshooting
• enterprise support
• issue resolution
• escalation management
• product improvement

Tasks

-Maintain high customer satisfaction and ensure the effective use of applications. -Troubleshooting web-based applications, cloud-hosted services, or SaaS. -Serve as a vital liaison between customers and Trimble, providing enterprise-level support for products and services. -Work in a collaborative environment where management's doors are always open for discussions and thoughts on improving products and services, aligning with the company's goal of providing the best, most innovative software solutions. -Answer customer inquiries through various channels, including phone support (50%), email, chat, and screensharing. -Resolve issues, coordinate escalation procedures, and contribute to the delivery of support, training, and other related processes.

Requirements

• zoom
• erp
• construction
• sops
• communication
• problem‑solving

What You Bring

-Familiarity with working on multiple monitors and using screen-sharing tools like Zoom (bonus). -Tolerance of ambiguity and a desire to learn. -Experience unparalleled support and respect from all levels of the organization. -Ability to work within clearly defined standard operating procedures. -High attention to detail. -Excellent verbal and written communication skills. -Prior experience in a customer service or customer support role. -Comfortable with constant phone or chat interactions. -Strong analytical problem-solving and troubleshooting skills. -General knowledge of the construction industry (through education or experience). -Experience in HR management systems or ERP systems.

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Benefits

-Benefit from opportunities for career advancement, with employee ideas, ambition, and contributions regularly rewarded.

About Trimble Inc.

-Offers integrated solutions across construction, agriculture, and transportation. -Cutting-edge technology streamlines workflows and improves efficiency. -Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics. -Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems. -Played a key role in developing GPS technology and transforming resource management. -Solutions help achieve higher productivity, safety, and sustainability.

Sector Specialisms